Associate Director Charity Services

Premier; Leicester; On-site; GBP 73,000 - 89,000; Full time

Benefits offered by this job

Life assurance

RAFA membership

Credit Union membership

Salary sacrifice car scheme

Health cashback plan

Mental health support

Discounted gym membership

Cycle to Work Scheme

Subsidised short breaks at RAFA accom.

37.5-hour working week

Job summary

The Royal Air Forces Association in Leicester seeks a senior leader to drive welfare, wellbeing and community-based support. You will lead large teams, shape service delivery strategies and oversee safeguarding, governance and risk across programmes.

Role focuses on performance measurement, innovation and cross-partner collaboration, with a senior leadership mandate and substantial budget oversight. This is a strategic, impact-oriented post in a well-established charity.

Qualifications

• Senior leadership experience in welfare, volunteering or social impact environments.
• Experience leading large teams and delivering organisational change.
• Experience developing service delivery strategies focused on positive outcomes.
• Strong project and programme leadership skills managing multiple workstreams.
• Expertise in performance management, service improvement and impact measurement.
• Experience managing substantial budgets, ideally over £2m.
• Excellent stakeholder management and influencing skills at senior levels.
• Analytical and data-driven decision making capabilities.

Responsibilities

• Provide strategic leadership for welfare, wellbeing and community-based support services.
• Lead and develop high-performing teams with accountability and collaboration.
• Oversee design, delivery and enhancement of personalised support services.
• Act as organisational lead for safeguarding across service delivery, governance and risk management.
• Develop robust performance and impact measurement frameworks using data and insights.
• Champion innovation, service integration and best practice to improve beneficiary outcomes.
• Build relationships with external partners, stakeholders and strategic networks.
• Contribute to wider organisational strategy as a Senior Leadership Team member.
• Manage significant operational budgets and deployment of resources.

Skills

Team leadership

Strategy development

Project leadership

Performance management

Budget management

Stakeholder management

Data analysis

Job description

04 Nov, 2026# Associate Director Charity Services£81,000 - £81,200 yearly* CV-Library* Leicester, City of Leicester### Job DescriptionAbout Our ClientThe Royal Air Forces Association is a well-established national charity with a significant presence across the UK, dedicated to delivering practical support, welfare services and wellbeing initiatives to a large beneficiary community. The organisation combines direct support, volunteer-led services and strategic partnerships to create meaningful, long-term impact, and is embarking on an ambitious phase of service development and continuous improvement.Job Description\\* Provide strategic leadership for welfare, wellbeing and community-based support services.\\* Lead and develop high-performing teams, creating a culture of accountability, collaboration and continuous improvement.\\* Oversee the design, delivery and ongoing enhancement of personalised support services, ensuring exceptional service outcomes.\\* Act as the organisational lead for safeguarding across service delivery, governance and risk management.\\* Develop robust performance and impact measurement frameworks, ensuring decisions are driven by insight, evidence and high-quality data.\\* Champion innovation, service integration and best practice to enhance beneficiary outcomes.\\* Build and maintain influential relationships with external partners, stakeholders and strategic networks.\\* Contribute to wider organisational strategy, governance and leadership as a member of the Senior Leadership Team.\\* Manage significant operational budgets and ensure the effective deployment of resourcesThe Successful Applicant\\* The successful candidate will bring substantial senior leadership experience within welfare, wellbeing, volunteering, social impact or related service environments.You will be able to demonstrate:\\* A track record of leading large, high-performing teams and delivering organisational change.\\* Experience developing and implementing service delivery strategies focused on positive outcomes.\\* Strong project and programme leadership skills, managing multiple workstreams simultaneously.\\* Expertise in performance management, service improvement and impact measurement.\\* Experience managing substantial budgets, ideally in excess of £2m.\\* Excellent stakeholder management and influencing skills, with the ability to build partnerships at senior levels.\\* Strong analytical and decision-making capabilities, using research, insight and data to drive improvement.\\* A passion for delivering meaningful social impact and improving outcomes for service users.\\* Experience gained within a charity, not-for-profit or social enterprise environment would be advantageous but is not essentialWhat's on OfferA salary of £81,200Up to 42 days' annual leave (including Bank Holidays)Life assuranceRAFA membershipCredit Union membershipSalary sacrifice car schemeHealth cashback plan and free virtual GP serviceMental health and wellbeing supportDiscounted gym membershipCycle to Work SchemeSubsidised short breaks at selected RAFA accommodation37.5-hour working weekSenior leadership position with strategic influence across the organisationOpportunity to shape and develop nationally delivered welfare and wellbeing servicesExposure to board-level and executive decision-makingOpportunity to lead organisational transformation and service innovation programmesClear opportunity to make a measurable impact on beneficiary outcomesLong-term career development within a complex, purpose-driven organisationIf you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best