National Trainer

EMED Group; Burgess Hill; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Life Assurance

GP & health benefits

Pension scheme

Paid holiday entitlement

Blue Light Card

Uniform provided

Employee Assistance Programme

Job summary

EMED Group is seeking a National Trainer to join our Training Team in Redhill/Burgess Hill, with national travel as required. You will deliver inductions, mandatory and accredited training, ensuring colleagues have the knowledge and confidence to perform their roles safely.

You will work with operational teams, mentors and stakeholders to provide coaching and support, including driver theory training and driving assessments, while ensuring compliance with policies and regulatory obligations

Qualifications

• Experience delivering induction and mandatory training.
• Ability to coach, mentor and assess learners.
• Excellent communication and interpersonal skills.
• Commitment to staff development and safety standards.
• Understanding of compliance with regulatory requirements.

Responsibilities

• Deliver company inductions across regions and national training when needed.
• Deliver refresher and mandatory training across service lines.
• Deliver accredited First Aid qualifications and other courses.
• Conduct driver theory sessions and practical driving assessments.
• Coach and support Part‑Time Trainers and Mentors for consistency and quality.
• Maintain training records and generate certificates.
• Travel within the region and nationally to deliver training.
• Collaborate with Operations, HR, Compliance and Fleet on training priorities.

Skills

Training delivery

Coaching

Communication

First Aid

Regulatory awareness

Education

First Aid qualification

CAVA or equivalent

AET or higher

Tools

Bamboo LMS

Qualsafe systems

Job description

We have a fantastic opportunity for a National Trainer to join our amazing training team within Redhill/Burgess Hill with national travel as required.

As a National or Regional Trainer and valued member of the Training Team, you will play a key role in developing and supporting our workforce across the business. You will be responsible for delivering high-quality induction, mandatory and accredited training programmes, ensuring colleagues have the knowledge, skills and confidence required to perform their roles safely and effectively.

Working closely with operational teams, mentors and key stakeholders, you will provide expert guidance, coaching and support to both new and existing colleagues. The role will also involve supporting driver theory training, coaching and driving assessments where required.

You will be responsible for maintaining compliance with company policies, industry standards and regulatory requirements, ensuring that Patient Transport Services (PTS), Community Services, Courier Services and SAFE colleagues receive and maintain the training required for their role.

Closing date for applications - Wednesday 30th September

What benefits can you expect?

• Circa £30,000 per annum.
• Full time permanent.
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Key Responsibilities

Training Delivery

• Deliver company inductions for new starters across all divisions within your designated region and, where required, support national training activities.
• Deliver annual refresher and mandatory training programmes across all service lines.
• Deliver accredited First Aid qualifications and other approved training courses.
• Conduct driver coaching, theory sessions and practical driving assessments.
• Support and motivate learners to achieve successful outcomes and progress within their roles.
• Coach, support and assess Part‑Time Trainers to ensure consistency and quality of delivery.
• Coach, support and develop Mentors within the region to enhance local learning and development.
• Encourage continuous professional development and support learners in reaching their full potential.

Compliance and Quality Assurance

• Monitor, maintain and report on training compliance within agreed timescales.
• Ensure training records are accurate, up to date and fully auditable.
• Work collaboratively with Operations, HR, Compliance, Fleet and other stakeholders to address training priorities, risks and organisational objectives.
• Ensure all training activity aligns with company standards, customer requirements and regulatory obligations.

Programme Development and Implementation

• Identify emerging training needs arising from changes in legislation, industry guidance, contractual requirements or organisational priorities.
• Contribute to the development, review and maintenance of training materials, ensuring content remains current, compliant and fit for purpose.
• Support the continuous improvement of training programmes, learning resources and delivery methods.
• Ensure all training provision aligns with business expectations and the EMED Training Prospectus.

Collaboration and Communication

• Work closely with the wider Training Team, Operational Teams and Compliance colleagues to ensure a standardised approach to learning and development.
• Build effective relationships with operational teams and stakeholders across the organisation.
• Communicate professionally and confidently at all levels, addressing training-related challenges and opportunities.
• Deliver agreed objectives and key performance indicators in line with company expectations.

Administration and Data Management

• Maintain accurate and timely training records using company systems, including Bamboo and other learning management platforms.
• Record accredited learning outcomes with external awarding organisations, such as Qualsafe, where required.
• Generate and distribute training certificates and ensure completion records are accurately recorded and retained.
• Produce training reports and compliance data to support operational planning and workforce development.

Travel and Flexibility

• Travel throughout the assigned region and, where required, nationally to support business needs and training delivery.
• Demonstrate flexibility in working locations and hours to meet operational and training demands.
• Represent the Training Team professionally and positively, acting as an ambassador for EMED Group values and standards.

We Are Looking For

Essential Criteria

• Demonstrable understanding of the Ambulance Care Assistant (ACA) role and associated responsibilities.
• Ability to act as a positive role model, promoting professionalism, safety, and high standards of patient care.
• Current First Aid qualification or equivalent clinical competency.
• Excellent communication and interpersonal skills.
• Commitment to supporting the development and wellbeing of colleagues.

Desirable Criteria

• Level 3 Certificate in Assessing Vocational Achievement (CAVA) or equivalent, or willingness to work towards.
• Level 3 Award in Education and Training (AET).
• Level 4 Certificate in Education and Training (or equivalent), or willingness to work towards.
• Assessor qualification.
• Driver Instructor qualification, Approved Driving Instructor (ADI), RoSPA qualification, or equivalent.
• Mental Health First Aider qualification.
• Experience in coaching, mentoring, or supporting staff development.
• Experience delivering safeguarding training.
• Experience delivering health and safety training.
• Previous experience facilitating training, coaching, or competency assessments within an operational healthcare or ambulance environment.

About Us

The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.