National Technical Manager - Coffee Service Leader

Allpress Espresso Ltd; City of Westminster; On-site; GBP 38,000 - 39,000; Full time

Benefits offered by this job

Wellhub access

Free weekly beans

Cycle to work

30% off retail goods

Discounts with partners

Job summary

Allpress Espresso Ltd in the United Kingdom is seeking a National Technical Manager to lead and develop a talented team of technicians, overseeing day-to-day leadership, scheduling, resource planning and service delivery across the UK to ensure safe, efficient operations and outstanding customer service.

This hands-on leadership role emphasizes people management, target setting, continuous improvement and collaboration with customers and internal teams across the business.

Qualifications

• Experience leading technical or operational teams and building high‑performing groups.
• Excellent communication skills across diverse stakeholders.
• Strong organisational skills and ability to manage multiple priorities.
• Experience managing operational workflows, planning resources, and driving continuous improvement.
• Customer-focused mindset with a track record of delivering exceptional service.
• Strong problem-solving skills and practical decision making.
• Experience in a technical service, field service, equipment, hospitality, coffee, or related environment is beneficial.

Responsibilities

• Lead and develop the Technical team to deliver exceptional service across the UK.
• Oversee scheduling, resource planning and service delivery to meet customer needs.
• Set and track team targets, align with business goals, and adjust priorities as needed.
• Collaborate with technicians, customers, external machinery suppliers and internal teams to maintain high standards.
• Foster a people‑first culture, support team development and empower staff to deliver great outcomes.

Skills

Team management

Communication

Organization

Operations planning

Customer-focused

Problem solving

Technical service experience

Job description

Allpress Espresso Ltd in the United Kingdom is seeking a National Technical Manager to lead and develop a talented team of technicians, overseeing day-to-day leadership, scheduling, resource planning and service delivery across the UK to ensure safe, efficient operations and outstanding customer service.

This hands-on leadership role emphasizes people management, target setting, continuous improvement and collaboration with customers and internal teams across the business.