National Technical FM Account Lead

Omega Resource Group; Manchester; On-site; GBP 45,000 - 55,000; Full time

Job summary

Omega Resource Group is supporting a growing facilities management and building services provider by recruiting a Technical Operations Manager / FM Account Manager.

You will own a nationwide portfolio with ~£2 million annual revenue, oversee PPM and reactive maintenance, audits and compliance, and manage engineering teams to ensure high service levels across schools, offices, industrial sites and retail environments.

Qualifications

• Experience in facilities management, building services, or technical account management.
• Mechanical or HVAC background is essential.
• Experience auditing maintenance works and ensuring compliance across FM contracts.
• Proven experience managing engineering teams and driving performance.
• Strong knowledge of PPM, reactive maintenance and service delivery in commercial environments.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage a portfolio of FM contracts with responsibility for operational delivery, client satisfaction and commercial performance.
• Oversee planned preventative maintenance (PPM) and reactive maintenance across nationwide sites.
• Develop and maintain relationships with client-side Facilities Managers and stakeholders.
• Carry out technical and operational audits to ensure quality and compliance.
• Take full P&L responsibility for assigned accounts, managing budgets and profitability.
• Identify opportunities to grow existing client accounts and expand services.
• Lead performance management for a team of approximately 40 field-based engineers.
• Monitor service performance against KPIs and SLAs, implementing improvements where required.
• Support contract renewals and contribute to client retention strategies.

Skills

FM Account Management

Facilities Management

P&L management

Budgeting

Team leadership

Client relationship

Job description

Omega Resource Group is supporting a growing facilities management and building services provider by recruiting a Technical Operations Manager / FM Account Manager.

You will own a nationwide portfolio with ~£2 million annual revenue, oversee PPM and reactive maintenance, audits and compliance, and manage engineering teams to ensure high service levels across schools, offices, industrial sites and retail environments.