Account Manager

Build Recruitment Limited; Chiswick; On-site; GBP 55,000 - 75,000; Full time

Job summary

Build Recruitment Limited in Chiswick is seeking an Account Manager to own Facilities Management delivery across a high-profile media and broadcast campus. This role balances engineering credibility with commercial and stakeholder skills in a live broadcast environment.

You’ll lead a team of 9 engineers and 1 contract support, manage P&L, oversee planned and reactive maintenance, and be the main client contact for performance, uptime and compliance.

Qualifications

• Proven experience in Account/Contracts/Engineering management within FM.
• Technical background in Building Services, Electrical, Mechanical or Critical Engineering.
• Experience managing data centres, broadcast facilities or similar.
• Knowledge of power distribution, UPS, cooling, BMS.
• Strong commercial acumen and budgets management.
• Knowledge of health & safety legislation.

Responsibilities

• Lead a team of engineers and contract support; manage performance.
• Oversee PPM, reactive maintenance, lifecycle planning and project delivery.
• Manage P&L and budgets; forecast and commercial performance.
• Ensure safe, compliant operation of critical systems.
• Build relationships with client stakeholders; escalation point.
• Drive contract performance against KPIs and SLAs.
• Incidence investigation and RCA within live ops.

Skills

Engineering management

Stakeholder management

Contract management

Budget management

Building services

Critical facilities

Education

Engineering degree

HNC/HND in Engineering

Tools

IWFM

CIBSE

Job description

Account Manager (Technical FM) – Critical & Broadcast Environments
Chiswick, London Monday–Friday, 8am–5pm

We're recruiting an Account Manager to take ownership of Facilities Management delivery across a high-profile media and broadcast campus in Chiswick. This is a technically demanding, client-facing role suited to someone who understands critical infrastructure as well as they understand people and contracts.

This isn't a traditional FM management role. The client operates a live broadcast environment where uptime is non-negotiable, so the Account Manager needs real engineering credibility alongside strong commercial and stakeholder skills - someone equally comfortable in a plant room and a boardroom.

The role

As Account Manager, you'll lead a team of 9 engineers and 1 contract support, taking full responsibility for operational performance, compliance and customer satisfaction across the account. You'll manage the P&L, oversee PPM and reactive maintenance, and act as the main point of contact and escalation for a client that is highly technical and demanding.

Key responsibilities for the Account Manager include:

• Full leadership of the FM account, including budgets, forecasting and commercial performance
• Ensuring safe, compliant operation of critical building services and technical infrastructure
• Leading PPM, reactive maintenance, lifecycle planning and project delivery
• Managing business continuity and risk across critical systems
• Building trusted relationships with client stakeholders and acting as their escalation point
• Driving contract performance against KPIs and SLAs
• Leading, coaching and developing a multi-disciplinary technical team
• Supporting incident investigation and root cause analysis within a live operational environment

What we're looking for

• Proven experience as an Account Manager, Contracts Manager or senior Engineering Manager within Facilities Management
• A strong technical background in Building Services, Electrical, Mechanical or Critical Engineering
• Experience managing critical or high-availability environments — data centres, broadcast facilities, studios or similar
• Working knowledge of power distribution, UPS, standby generation, cooling systems and BMS
• Strong commercial acumen and experience managing operational budgets
• Excellent knowledge of statutory compliance and health & safety legislation
• A confident, credible communicator able to manage senior client relationships

Desirable

• Degree, HNC/HND or equivalent in Engineering or Building Services
• IWFM, CIBSE or relevant industry membership

This is a rare opportunity for an Account Manager to step into a genuinely technical, high-profile contract where no two days look the same. If you have the engineering depth and the client-facing polish to match, we'd like to hear from you.