National Services Practice and Development Manager

Suzy Lamplugh; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Suzy Lamplugh Trust is seeking a National Services Practice and Development Manager to lead the delivery of the National Stalking Helpline and National Advocacy Service, ensuring safety and support for victims.

You will manage a team of advocates, sessional staff and volunteers, oversee data management and reporting, and develop training, while collaborating with policy and commercial teams and upholding safeguarding standards.

Responsabilités

• Provide operational leadership for the delivery of the National Stalking Helpline and National Advocacy Service.
• Manage a dedicated team of advocates, sessional staff, and volunteers.
• Ensure a high standard of service delivery that prioritises victim safety, empowerment and support.
• Oversee data management and reporting.
• Develop and deliver training.
• Act as a subject matter expert for internal and external stakeholders.
• Support cross functional collaboration with commercial and policy teams.
• Contribute to strategic initiatives.
• Maintain compliance with safeguarding and protection standards.

Description du poste

As the National Services Practice and Development Manager, you will provide operational leadership for the effective delivery of the National Stalking Helpline and National Advocacy Service. This includes managing a dedicated team of advocates, sessional staff, and volunteers, while ensuring a high standard of service delivery that prioritises victim safety, empowerment and support.

You will play a key role in overseeing data management and reporting, developing and delivering training, and acting as a subject matter expert for internal and external stakeholders. You will also support cross functional collaboration with commerical and policy teams, contribute to strategic initiatives, and maintain compliance with safeguarding and protection standards.

DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the legal right to work in the UK.