National Rail Contracts Operations Lead - Fleet Servicing

Arriva Group; Crewe; On-site; GBP 65,000 - 90,000; Full time

Job summary

Arriva TrainCare seeks an experienced Contracts Operational Delivery Manager to lead the operational and commercial delivery of servicing contracts for CrossCountry Voyager and Class 170 fleets across multiple UK maintenance partners.

You will be the operational interface between Arriva TrainCare and major customers, delivering safe, compliant and efficient fleet servicing while coordinating with external partners and internal teams.

Qualifications

• HND-level qualification (or equivalent) in a technical or management discipline.
• Significant experience in contract, commercial or operational management.
• Experience managing engineering, maintenance or service delivery contracts.
• Strong commercial acumen and negotiation skills.
• Excellent stakeholder engagement and relationship management capabilities.
• Strong communication, reporting and analytical skills.
• Full UK driving licence.

Responsibilities

• Lead the delivery of servicing contracts across multiple third-party rail maintenance providers.
• Act as the primary point of contact for CrossCountry Fleet Management.
• Coordinate with CrossCountry and Alstom maintenance planning teams, including short-term and long-term planning.
• Monitor service performance and ensure contractual obligations are achieved across all sites.
• Report on service delivery, safety, quality and environmental KPIs.
• Manage contract reviews and resolve operational and commercial issues through to completion.
• Oversee safety compliance, audits and RAMS adherence.
• Build relationships with customers, depot operators and internal teams.

Skills

Stakeholder engagement

Negotiation skills

Analytical skills

Commercial acumen

Communication skills

Project management

Education

HND or equivalent

Tools

Microsoft 365

SAP

Power BI

Job description

Arriva TrainCare seeks an experienced Contracts Operational Delivery Manager to lead the operational and commercial delivery of servicing contracts for CrossCountry Voyager and Class 170 fleets across multiple UK maintenance partners.

You will be the operational interface between Arriva TrainCare and major customers, delivering safe, compliant and efficient fleet servicing while coordinating with external partners and internal teams.