National Rail Contracts Delivery Lead

arriva; Crewe; On-site; GBP 70,000 - 90,000; Full time

Job summary

Arriva TrainCare is seeking an experienced Contracts Operational Delivery Manager to lead the operational and commercial delivery of servicing contracts for CrossCountry Voyager and Class 170 fleets across UK maintenance providers.

As the operational lead for non-Arriva TrainCare locations, you will oversee service delivery, safety compliance and stakeholder relationships, reporting to the Head of Depots.

Qualifications

• HND-level qualification (or equivalent) in a technical or management discipline.
• Significant experience in contract, commercial or operational management.
• Experience managing engineering, maintenance or service delivery contracts.
• Strong commercial acumen and negotiation skills.
• Excellent stakeholder engagement.

Responsibilities

• Lead delivery of servicing contracts across multiple third-party rail maintenance providers.
• Serve as primary contact for CrossCountry Fleet Management.
• Coordinate with CrossCountry and Alstom maintenance planning teams, including short-term and long-term planning.
• Monitor service performance and ensure contractual obligations are met across all servicing locations.
• Report on service delivery, safety, quality and environmental KPIs.
• Manage contract reviews and resolve operational and commercial issues through to completion.
• Support supplier and third-party maintenance arrangements with Commercial and Procurement teams.
• Conduct depot audits and RAMS verification, and perform safety tours across locations.
• Maintain relationships with CrossCountry, Alstom and depot operators and share best practices.

Skills

Contract management

Commercial acumen

Stakeholder engagement

Operational leadership

Rail industry experience

Education

HND level qualification

Job description

Arriva TrainCare is seeking an experienced Contracts Operational Delivery Manager to lead the operational and commercial delivery of servicing contracts for CrossCountry Voyager and Class 170 fleets across UK maintenance providers.

As the operational lead for non-Arriva TrainCare locations, you will oversee service delivery, safety compliance and stakeholder relationships, reporting to the Head of Depots.