National Operations Support Manager

GMS Group; Sandwell; À distance; GBP 16 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Company vehicle

Overtime opportunities

Résumé du poste

GMS Security Services Ltd is seeking an experienced security professional to lead our out-of-hours operations. Working from a company vehicle, you will be the first point of contact for operational issues from the close of the office day until the next morning, supporting officers and clients across our contracted sites.

Responsibilities include handling escalations, arranging emergency cover, managing incidents, and ensuring welfare and compliance, with a focus on professional standards during

Qualifications

• Proven experience in manned guarding or the wider security industry.
• Strong understanding of security operations.
• Experience managing incidents, escalations and difficult situations.
• A calm, decisive approach and the ability to work independently under pressure.
• Excellent communication and organisational skills.
• Full UK driving licence.
• Flexibility for mobile, out-of-hours working.
• Mobile response, keyholding or alarm response experience.
• Out-of-hours operations or emergency staffing coordination experience.
• Experience with electronic patrol systems, tagging and incident-reporting software.

Responsabilités

• Handle out-of-hours escalations from officers, clients and stakeholders.
• Arrange emergency cover for missed shifts, lateness and sickness.
• Manage incidents through to resolution.
• Attend client sites for alarm activations and keyholding call-outs.
• Support officer welfare and maintain professional standards.
• Respond to client concerns and complaints.
• Follow lone-working and health and safety procedures, including dynamic risk assessments.
• Keep accurate incident records and give a full handover to the day Operations Team.

Connaissances

Manned guarding experience

Security operations

Incident management

Calm under pressure

Communication

Full UK driving licence

Mobile/out-of-hours flexibility

Mobile response / alarm experience

Emergency staffing coordination

Electronic patrol systems

Description du poste

Working pattern: Part time, 24 hours per week plus overtime. Out-of-hours, mobile role.

About the role

GMS Security Services Ltd is looking for an experienced security professional to lead our out-of-hours operations. Working from a company vehicle, you will be the first point of contact for operational issues from the close of the office day until the next morning, supporting officers and clients across our contracted sites.

What you will be doing

• Handle out-of-hours escalations from officers, clients and stakeholders
• Arrange emergency cover for missed shifts, lateness and sickness
• Manage incidents through to resolution
• Attend client sites for alarm activations and keyholding call-outs
• Support officer welfare and maintain professional standards
• Respond to client concerns and complaints
• Follow lone-working and health and safety procedures, including dynamic risk assessments
• Keep accurate incident records and give a full handover to the day Operations Team

What you will bring

• Proven experience in manned guarding or the wider security industry
• Strong understanding of security operations
• Experience managing incidents, escalations and difficult situations
• A calm, decisive approach and the ability to work independently under pressure
• Excellent communication and organisational skills
• Full UK driving licence
• Flexibility for mobile, out-of-hours working
• Mobile response, keyholding or alarm response experience
• Out-of-hours operations or emergency staffing coordination experience
• Experience with electronic patrol systems, tagging and incident-reporting software

What is on offer

£14.50 per hour, 24 hours per week plus overtime

A company vehicle and all the equipment you need for the role. A key role supporting frontline teams and keeping clients' services running outside office hours.