National Operations Support Manager

GMS Group of Companies; Birchfield; On-site; GBP 16,000 - 23,000; Part time

Job summary

GMS Security Services Ltd is seeking a National Operations Support Manager to run out-of-hours operations from a company vehicle, providing first line support to officers and clients after office hours.

The role is part-time (24 hours per week) with overtime and requires a mobile, independent approach to incident handling across contracted sites.

Qualifications

• Proven experience in manned guarding or the wider security industry.
• Strong understanding of security operations.
• Experience managing incidents, escalations and difficult situations.
• A calm, decisive approach and the ability to work independently under pressure.
• Excellent communication and organisational skills.
• Full UK driving licence.
• Flexibility for mobile, out-of-hours working.
• Mobile response, keyholding or alarm response experience.
• Out-of-hours operations or emergency staffing coordination experience.
• Experience with electronic patrol systems, tagging and incident-reporting software.

Responsibilities

• Handle out-of-hours escalations from officers, clients and stakeholders.
• Arrange emergency cover for missed shifts, lateness and sickness.
• Manage incidents through to resolution.
• Attend client sites for alarm activations and keyholding call-outs.
• Support officer welfare and maintain professional standards.
• Respond to client concerns and complaints.
• Follow lone-working and health and safety procedures, including dynamic risk assessments.
• Keep accurate incident records and give a full handover to the day Operations Team.

Skills

Manned guarding

Security operations

Incident management

Calm under pressure

Communication

Organisational skills

Full UK driving licence

Out-of-hours experience

Mobile response experience

Alarm response experience

Job description

National Operations Support Manager
GMS Security Services Ltd

Salary: £14.50 per hour

Working pattern: Part time, 24 hours per week plus overtime. Out-of-hours, mobile role

About the role

GMS Security Services Ltd is looking for an experienced security professional to lead our out-of-hours operations. Working from a company vehicle, you will be the first point of contact for operational issues from the close of the office day until the next morning, supporting officers and clients across our contracted sites.

What you will be doing

• Handle out-of-hours escalations from officers, clients and stakeholders
• Arrange emergency cover for missed shifts, lateness and sickness
• Manage incidents through to resolution
• Attend client sites for alarm activations and keyholding call-outs
• Support officer welfare and maintain professional standards
• Respond to client concerns and complaints
• Follow lone-working and health and safety procedures, including dynamic risk assessments
• Keep accurate incident records and give a full handover to the day Operations Team

What you will bring

• Proven experience in manned guarding or the wider security industry
• Strong understanding of security operations
• Experience managing incidents, escalations and difficult situations
• A calm, decisive approach and the ability to work independently under pressure
• Excellent communication and organisational skills
• Full UK driving licence
• Flexibility for mobile, out-of-hours working
• Mobile response, keyholding or alarm response experience
• Out-of-hours operations or emergency staffing coordination experience
• Experience with electronic patrol systems, tagging and incident-reporting software

What is on offer

• £14.50 per hour, 24 hours per week plus overtime
• A company vehicle and all the equipment you need for the role
• A key role supporting frontline teams and keeping clients’ services running outside office hours

£14.50 per hour