Operations Manager

Grow and Thrive Limited; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Enhanced parental leave

Birthday leave

Job summary

Aspens Services is seeking a highly accomplished Operations Manager to oversee catering operations across a portfolio of Primary and Secondary school contracts. You will lead teams, manage contracts, and drive financial performance while upholding high service standards.

We require a seasoned professional with experience in hospitality or contract catering, strong coaching and communication skills, and a proactive, process-led approach to drive continuous improvement across multiple sites.

Qualifications

• Seasoned professional with current experience in hospitality or contract catering.
• Proven ability to coach and develop teams and maintain high service standards.
• Excellent communication skills for client meetings and expectations management.
• Service-focused and process-led with strong standards and systems discipline.
• Good initiative and willingness for continuous learning.

Responsibilities

• Contract management and enhancement to meet client expectations and company standards.
• Financial oversight and cost control across contracted services.
• Uphold high food quality standards aligned with trends and best practices.
• Lead and develop line-managers, maintain high team engagement.
• Support business growth with retention efforts and new opportunities.
• Ensure compliance with Health & Safety and Hygiene procedures across sites.

Skills

Hospitality experience

Contract catering

Team leadership

Communication skills

Computer skills

Tools

MS Office

Job description

The following content displays a map of the jobs location - Birmingham, Sutton Coldfield, Burton upon Trent

Birmingham, Sutton Coldfield, Burton upon Trent

Closing Date:

27/09/2026

Job Category:

Job Introduction

About us:

Aspens Services is a market-leading contract caterer specialising in school food. We don't just serve meals-we create fantastic food experiences that fuel young minds! By blending deep knowledge of the education sector with the latest high-street food trends, we encourage creativity and excitement in every kitchen. Our commitment to quality care for both clients and children has fueled rapid growth, and we are looking for passionate people like you to join our journey.

The role:

We are seeking a highly accomplished and results-driven Operations Manager to assume responsibility for a specific operational area within one of our busy regions, overseeing the comprehensive performance of our catering operations across a portfolio of Primary and Secondary school contracts. This pivotal role involves leading your team to deliver exceptional food operations while exceeding client expectations.

Core Responsibilities and Accountabilities

You will ensure the strategic delivery and financial viability of all assigned contracts. Key responsibilities include:

Contract Management & Enhancement:

Ensuring all contracted services are adhered to, efficiently delivered, and enhanced to surpass the expectations of clients, customers, and the company.

Financial Oversight & Control:

Reviewing the performance and profitability of each contract, strictly controlling costs, without compromising service quality or delivery standards.

Culinary Standardisation:

Upholding the highest food quality standards, ensuring menus and service delivery align with current high street trends and industry best practices.

Team Leadership & Development:

Managing, supporting, and fostering the professional development, progress, and performance of line-reporting managers, maintaining high team engagement.

Business Growth Support:

Collaborating with sales to support business retention and proactively assist in obtaining new business opportunities.

Compliance & Risk Management:

Ensuring rigorous compliance with all relevant Health & Safety and Hygiene procedures across all sites.

About you:

We require a seasoned professional with current experience in the hospitality or contract catering sector, ideally in a similar multi-site management role. The successful candidate will possess:

Demonstrated ability to coach and develop teams, instilling a collective commitment to maintaining high service standards and professional conduct.

Excellent communication skills, capable of leading client meetings, effectively managing client expectations, and navigating complex challenges to achieve positive outcomes.

Being both service-focused and process-led, ensuring all operational standards, procedures, and systems are rigorously maintained.

Excellent computer skills, strong initiative, and a profound desire for continuous learning and professional achievement.

As one of the UK's fastest-growing independent businesses, we place our people at the core of our success, offering limitless career progression..

Career Investment:

We provide comprehensive learning and development programmes, offering the opportunity to gain professional qualifications with dedicated support.

Total Rewards Package:

Alongside a competitive salary and a car allowance, our comprehensive benefits programme includes:

• Enhanced parental leave
• Your birthday as an additional day of paid leave

Please note: we expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people so an enhanced DBS disclosure will be sought by the company