National Office Administrator

Relationships Scotland; City of Edinburgh; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Relationships Scotland is seeking a National Office Administrator to lead our national helpline and enquiries service, signposting users to their local member services. The role includes administrative support to colleagues, particularly the Child Contact team, and data management in a busy office environment.

The post is office-based at 18 York Place, Edinburgh, with a Tuesday work pattern and flexible hours Monday to Thursday.

Qualifications

• Excellent communication in person and over the phone.
• Strong organisational and time management skills.
• Proficient with standard office software and ICT systems.

Responsabilités

• Manage the national helpline and enquiries service, signpost to local services.
• Provide administrative support to colleagues, including the Child Contact team.
• Assist with data entry, record keeping and general office duties.

Connaissances

Communication

Organisational skills

Microsoft Office

Outils

Microsoft Office

Description du poste

National Office Administrator

The Relationships Scotland Network is the largest provider of family and relationship support in the country. We offer relationship counselling, family mediation and child contact centres through a network of 20 member services across Scotland, which provide face-to-face support to around 15,000 people each year.We are looking for a motivated and hardworking individual to join our team as a National Office Administrator. The primary purpose of this role is to take the lead on our national helpline and enquiries service, signposting service users to their local member service. There will also be elements of administrative support to colleagues, including the Child Contact team.This is a new post funded through the Whole Family Support Third Sector Delivery Fund and Weave Partnership. We are in this partnership with One Parent Families Scotland, Families Outside, and Fife Gingerbread. The Scottish Poverty and Inequality Research Unit (SPIRU) will be the learning and evaluation partner.The post has been funded until 31st March 2027 in the first instance, with the intention set by Scottish Government that this funding will be extended to 31st March 2029.This post will be office based at 18 York Place, Edinburgh. All staff work on Tuesdays, however there is flexibility in when the other hours are worked between Monday-Thursday.