Contract Manager - Technical bias

Atlas Workplace Services; Oxford; On-site; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Employee Ownership Trust benefits

Career development opportunities

Job summary

A leading facilities management provider in Oxford is looking for a Contract Manager with a technical background to oversee Hard FM delivery and lead a skilled team. The ideal candidate will have proven leadership skills, a track record in managing corporate relationships, and strong financial control expertise. This key role involves ensuring compliance, enhancing customer experience, and fostering a culture of excellence. The position offers a competitive salary and the opportunity to work in a dynamic environment focused on people and service delivery.

Qualifications

• Minimum 3 years' leadership experience in service delivery.
• Experience managing teams with 20+ members.
• Proven background in auditing service delivery.

Responsibilities

• Lead and develop a multi-discipline team.
• Manage P&L and financial risks.
• Drive operational excellence and compliance.

Skills

Leadership

Technical guidance

Customer relationship management

Financial control

People management

Education

Trade qualifications in an M&E discipline

Health & Safety qualification (e.g., NEBOSH)

Tools

CAFM systems (e.g., Planon)

MS Office

Job description

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About The Role

Contract Manager - Technical Bias

On-site | Up to £65,000 per annum
Hard FM | TFM Environment | Leadership Role

We're looking for a technically strong, people-focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high-profile single-customer contract in Oxford. You'll ensure full compliance, exceptional service standards and a first-class customer experience across a multi-service TFM environment (including cleaning and security).

Acting as Deputy to the Contract Director, you'll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.

What You'll Be Doing

Customer & Contract Management

• Own the delivery of Hard FM services, ensuring all PPM, reactive, remedial and small works meet SLA/KPI expectations.
• Build strong relationships with the customer through clear communication, regular site walkarounds and a proactive, customer-focused approach.
• Support long- and short-term service strategies, identifying opportunities for improvement and innovation.

Workplace & Technical Leadership

• Provide robust technical guidance; source specialist support where required.
• Work with engineers to diagnose issues and implement strategic action plans.
• Champion ways of working that enhance the customer experience and create a high‑quality operational environment.

Customer Experience

• Foster a culture of service excellence and continuous improvement.
• Capture feedback to improve service delivery and ensure expectations are consistently met.
• Identify and secure opportunities for contract growth in partnership with Commercial teams.

People Management

• Lead, motivate and develop a multi-discipline team, embedding Atlas values and high performance.
• Manage recruitment, competencies, appraisals, performance management and training to support an increased self-delivery model.

Resource & Operational Management

• Optimise productivity, ensuring SFG20 standards and exploring alternative maintenance strategies where beneficial.
• Drive value for money and environmental improvements aligned with Atlas' sustainability commitments.

H&S & Compliance

• Embed Atlas Health & Safety policy across day-to-day operations.
• Ensure statutory compliance, accurate PPM records, and robust safe systems of work.
• Escalate risks appropriately, investigate incidents, and uphold corporate governance requirements.

Supplier & Financial Management

• Lead performance management of Hard FM suppliers, ensuring safety, reliability and value.
• Full P&L ownership‑manage budgets, financial risks, forecasting and monthly applications for payment.
• Provide clear reporting (monthly/quarterly/annual) to both the client and internal stakeholders.

Business Support

• Support bidding activity, site visits and collaboration with internal teams including Service Desk, Compliance, HR and H&S.
• Carry out reasonable additional duties aligned with role expectations.

About You

Qualifications, Certifications & Training

• Demonstrable trade qualifications and experience in an M&E discipline.
• Accredited Health & Safety qualification (e.g., NEBOSH General Certificate or IOSH Managing Safely).

Knowledge, Skills & Experience

• 3+ years' leadership experience in a similar multi-discipline service delivery environment.
• Proven track record of managing and reviewing company policies/procedures and implementing effective operational change.
• Strong financial control skills, including P&L ownership and achieving financial targets.
• Experience producing internal reports, performance data and delivering presentations.
• 3+ years' experience managing corporate customer relationships, including report production and leading performance review meetings.
• Ability to use management information to support operational decision-making.
• Experience managing large teams (20+), with strong people management and development capability.
• Proven background in auditing service delivery.
• 3+ years' management of Hard FM or multi-service operations.
• Experience using CAFM systems (e.g., Planon or similar).
• Strong knowledge of statutory regulations across building services and Permits to Work in highly regulated environments.
• Knowledge and experience of SFG20 standards for planned preventative maintenance.
• Proficient in MS Office with strong presentation skills.

About The Company

At Atlas Workplace Services, we believe great buildings start with great people. That's why we've reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day.

We're not just another FM provider - we're a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.