Commercial Manager

ISS Facility Services UK; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

ISS Facility Services UK is seeking a qualified Commercial Manager to lead the commercial management and governance of a NEC4 contract portfolio valued at about £140 million annually.

You will collaborate with internal and external stakeholders to maximise commercial value, manage contractual obligations, and drive performance across Hard and Soft FM services.

Qualifications

• Qualified Quantity Surveyor or Commercial Manager.
• Experience in commercial contract management, ideally within the Facilities Management sector.
• Strong understanding of NEC4 contracts and their practical application.
• Experience managing contracts within government or public sector frameworks, including CCS frameworks.
• Excellent communication and stakeholder management skills.
• Strong analytical capability with the ability to collate, interpret, and present commercial data and management information.
• Experience producing commercial reports, notices, and performance analysis.
• Ability to influence and engage effectively with internal and external stakeholders on commercial matters and service performance.
• Demonstrable experience using data analysis to identify service improvements and drive positive commercial outcomes.
• Previous team management experience would be advantageous.
• Full UK Driving Licence and willingness to travel as required.

Responsibilities

• Lead the commercial management and administration of NEC4 contracts, ensuring compliance with contractual terms and obligations.
• Manage contract governance processes, including the preparation and submission of contractual notices, change requests, and claims.
• Support NEC4 deliverables across both Hard and Soft FM services delivered through exclusive and non-exclusive delivery models.
• Price contractual variations and assess their commercial and financial impact.
• Utilise contract management software to maintain accurate contract documentation, records, reporting, and audit trails.
• Monitor contract performance against key milestones, deliverables, and performance indicators.
• Support financial management activities, including cost tracking, budgeting, forecasting, invoicing, and contract variation reporting.
• Identify commercial opportunities and improvement initiatives that enhance contract performance and operational margins.

Skills

Commercial management

Stakeholder management

Contract governance

Data analysis

Financial management

Education

Qualified Quantity Surveyor

Commercial Manager qualification

Tools

Contract management software

Job description

We are seeking a qualified and commercially astute Commercial Manager to lead the commercial management and administration of a major NEC4 contract portfolio valued at approximately £140 million annually.

The successful candidate will be responsible for maintaining robust commercial governance, ensuring contractual compliance, and managing commercial processes through contract management software.

Job Description

We are looking for an experienced professional with strong financial and analytical skills who can provide commercial stewardship across Hard and Soft FM service delivery.

This role will work closely with a range of internal and external stakeholders to maximise commercial value, manage contract obligations, and support the successful delivery of contractual commitments.

Key Responsibilities

• Lead the commercial management and administration of NEC4 contracts, ensuring compliance with contractual terms and obligations.
• Manage contract governance processes, including the preparation and submission of contractual notices, change requests, and claims.
• Support NEC4 deliverables across both Hard and Soft FM services delivered through exclusive and non-exclusive delivery models.
• Price contractual variations and assess their commercial and financial impact.
• Utilise contract management software to maintain accurate contract documentation, records, reporting, and audit trails.
• Monitor contract performance against key milestones, deliverables, and performance indicators.
• Support financial management activities, including cost tracking, budgeting, forecasting, invoicing, and contract variation reporting.
• Identify commercial opportunities and improvement initiatives that enhance contract performance and operational margins.

About You

• Qualified Quantity Surveyor or Commercial Manager.
• Proven experience in commercial contract management, ideally within the Facilities Management sector.
• Strong understanding of NEC4 contracts and their practical application.
• Experience managing contracts within government or public sector frameworks, including CCS frameworks.
• Excellent communication and stakeholder management skills.
• Strong analytical capability with the ability to collate, interpret, and present commercial data and management information.
• Experience producing commercial reports, notices, and performance analysis.
• Ability to influence and engage effectively with internal and external stakeholders on commercial matters and service performance.
• Demonstrable experience using data analysis to identify service improvements and drive positive commercial outcomes.
• Previous team management experience would be advantageous.
• Full UK Driving Licence and willingness to travel as required.

All candidates must be able to obtain BPSS & CTC Security Clearance. Click here for more on this: Security Checks

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.