National Account Support

Liquidline; Ipswich; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 Days Annual Leave

Bank Holidays

Company Bonus Scheme

Pension Scheme

Life Assurance

Income Protection

Health Plan

Wellbeing Platform

Employee Assistance Programme

Lunch on Liquidline

Job summary

Liquidline, based at our Ipswich head office, is seeking a National Account Support Executive to join the internal sales team. You will support Business Development Managers with key accounts, manage the customer lifecycle from mobilisation to ongoing support, and help maximise account performance.

This is a practical sales role requiring commercial/B2B experience, strong KPI interpretation, clear communication, and a keen eye for detail.

Qualifications

• Experience in a commercial, B2B environment.
• KPI interpretation and data-driven decision making.
• Strong written and verbal communication.
• Desire to deliver exceptional customer service with accuracy.

Responsibilities

• Own and manage the account review process for the Business Development Manager.
• Provide MI reporting and liaise with IT on dashboards.
• Assist with Tender Presentations and account growth with Key Accounts.
• Support with portal queries and price list updates.
• Coordinate design/branding for client machines and manage PO requests.

Skills

Commercial experience

B2B familiarity

KPI interpretation

Account growth

Communication skills

Attention to detail

Customer service

Job description

Job Description

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees.

We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As a National Account Support Executive, you will work as a part of the internal sales team at Liquidline's Head Office supporting the Business Development Managers with selected key accounts for a specific area. This will involve managing the customers through their lifecycle, from mobilisation, account development and general support. This is a sales role, and you will be responsible for maximising customer accounts, ensuring we are providing exceptional account management.

What You Will Need In The Role Of National Account Support

• Previous experience of working in a commercial, B2B environment previously.
• Ability to understand and interpret KPI's.
• Ability to understand a customers need and requirement, and use this to increase account growth.
• Clear written and verbal communication skills
• Responsive, with a strong desire to deliver exceptional customer service.
• Exceptional attention to detail, and accuracy.

The Responsibilities of the National Account Support

• To own and manage the account review process for the Business Development Manager, which will include; managing the review process, flagging when the review is due in advance, supporting the sales team with information for the review, creating presentations for account reviews, and where necessary attending the review and following up on any actions captured.
• To provide the Business Development Managers with MI reporting, liaising with Liquidline's IT department on the creation of dashboards.
• To support the Business Development Managers with creating, and drafting a Tender Presentation.
• To lead on the growth in equipment and consumable expansion with Key Accounts.
• To provide general support to the selected Key Accounts which may involve; assisting with portal enquires, creating and updating price lists and supporting with ad hoc general information requests.
• To arrange design and branding of machines for clients where there may be bespoke requirements.
• To request and manage PO requests from group clients for annual rental or maintenance contracts.

What You Will Learn & What Liquidline Can Offer You

We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way! We offer a generous benefits package, that includes but is not limited to:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!

Salary

30000 - 36000 GBP (yearly)