National Account Manager - Casual Dining

The Kraft Heinz Company; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Career development pathway

Pay for performance

Hybrid working

Parental leave

Employee discounts on Heinz products

Job summary

Kraft Heinz is seeking an experienced National Account Manager in London to lead the Restaurants, Cafes, Retail FTG and Manufacturing channels. You will own day-to-day account management, drive profitable growth, and negotiate contracts with major foodservice and retail customers.

You will report to the National Account Controller and collaborate with Away From Home and Omnichannel teams. The role offers hybrid working from our London office and regular customer visits as needed.

Qualifications

• 4+ years of account management or other commercial management experience within FMCG or Foodservice.
• Proven customer relationship management experience and skills are essential, with the ability and confidence to sell commercial propositions and negotiate effectively.
• Interpersonal skills and high personal credibility are required to build relationships between external customers and internal functions to align both requirements and resolve issues (ability to communicate, present and influence).
• Strong Excel skills, forecasting and commercial analysis capabilities.
• Fluency in English.

Responsibilities

• Account Management of Restaurants, Cafes, Retail FTG and Manufacturing customers as the main business interface and owning internal stakeholder relationships.
• Full P&L ownership of the specified customer segments.
• Negotiating Contracts from planning through execution.
• Identify and win new customers, listings, ESG initiatives and branded activations to grow the business profitably.
• Forecasting and performance reviews internally and externally.
• Collaborate with Culinary and Marketing to deliver selling materials that influence customers.
• Line management of one direct report.

Skills

Account management

Customer relationship management

Commercial negotiation

Forecasting

Commercial analysis

English fluency

Tools

Excel

Job description

Job Description

About the Position

We have a truly unique opportunity for an experienced, determined and commercially minded individual to make a difference at Kraft Heinz.

As the National Account Manager Restaurants, Cafes, Retail FTG, and Manufacturing, you will be responsible for the account management of four key channels, negotiating JBPs and finding ways to profitably grow them and partner with our customers to add value to us, to them and to their consumers. You will be the commercial owner of the P&L, managing the relationship and agreements with our customers such as Nando’s, Costa, leading Casual Dining Groups, Asda, Sainsbury’s and Morrisons Cafes. As the channel and customer expert, you’ll guide our business on identifying opportunities as well as leveraging the expertise to support our customers through insights and suggestions.

You will report into the National Account Controller, and work closely with the rest of the Away From Home and Omnichannel teams across our UK Business Unit. You will be based in our London office, with flexibility to work from home two days a week and visit customers as needed.

You will be part of a collaborative, entrepreneurial team that is always striving to reach the next level and grow the business – this team is a key driver of our Away From Home strategic growth plan. You will have the opportunity to make a difference and experience true ownership at Kraft Heinz, one of the world’s largest food and beverage companies, and contribute meaningfully to our success.

In brief, you will be responsible for;

• Account Management of our Restaurants, Cafes, Retail FTG and Manufacturing customers on a day-to-day basis as the main business interface between Kraft Heinz and our customers, as well as owning the internal stakeholder relationships for these customers’ needs


• Full P&L ownership of our Restaurants, Cafes, Retail FTG and Manufacturing


• Negotiating Contracts, from the commercial planning through to execution


• Profitably growing our business through identifying and winning new customers, listing innovation, ESG initiatives and branded activations


• Forecasting and performance reviews internally and externally


• Working cross-functionally together with Culinary and Marketing teams to create and then deliver best-in-class selling materials that successfully influence our customers in a variety of settings


• Line management of one direct report

Qualifications & Experience

• 4+ years of account management or other commercial management experience within FMCG or Foodservice


• Proven customer relationship management experience and skills are essential, with the ability and confidence to sell commercial propositions and negotiate effectively.


• Interpersonal skills and high personal credibility are required to build relationships between external customers and internal functions to align both requirements and resolve issues (ability to communicate, present and influence).


• Strong Excel skills, forecasting and commercial analysis capabilities


• Fluency in English

Professional Attributes

• Communication: At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent interpersonal skills and an ability to simplify complex messages and situations.


• Proactive: You’re a go-getter and self-starter, you’re not easily thrown off your game, not even when you get resistance – your resilience means you continue to move onwards and upwards.


• Analytical: We’re a very data oriented company and strive to translate complex data into a simple solution with an analytical approach.


• Results-driven: We don’t only focus on individual results, but always do what’s best for the team and company, taking true ownership to go above and beyond to make it happen


• Teamwork: Achieving results is nice, but achieving results with the team is simply the best. As a great teammate, you will sometimes be the leader, sometimes a follower but always working towards the same common goal together with your teammates, with a we not me mindset


• Project Management: You can manage projects well from start to finish. You can spot and solve risks and problems, use resources well, communicate clearly with others, and ensure high standards are met. You can adapt to changes and constantly seek improvement.

What we offer you

• An ambitious employer with an industry-recognised career development pathway


• A meritocratic, pay for performance approach


• A fun, collaborative office culture that celebrates good food and good times with regular events and socials


• An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment


• Flexible and hybrid working approach, including ability to work from abroad


• Family-friendly; market leading parental leave benefits & sponsored nursery scheme


• Employee discount on Heinz products!

Wellbeing

• Private medical cover & Digital GP


• Comprehensive Life Assurance & Group Income Protection


• Exclusive gym discounts & cycle to work scheme


• Premium membership to Calm App


• A variety of amazing sports teams & clubs!


• 3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)

As a Disability Confident employer, we are happy to accommodate any reasonable adjustments you may need during our screening and interview process.

Location(s)

London - The Shard

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes**.**