E-Commerce Manager - Away From Home

Kraft Heinz; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Employee discount on Heinz products

Parental leave benefits

Sponsored nursery scheme

Career development pathway

Job summary

Kraft Heinz is seeking an eCommerce Manager Away From Home to drive online and digital sales for the foodservice channel in the UK. You will lead strategy, liaise with wholesale teams, and collaborate across the online function to ensure a cohesive digital plan.

The role requires strong data interpretation, CRM skills, and a commercial mindset to win on the digital shelf and across platforms. Hybrid work is possible.

Qualifications

• 4+ years in eCommerce within retail or FMCG environments.
• Deep understanding of the online shopper and category management online.
• Strong CRM and stakeholder management capabilities.
• Proven analytical thinker who turns data into action.
• Commercial mindset with a passion for digital shelf wins.

Responsibilities

• Deliver Away From Home strategy to drive online growth.
• Collaborate with E-wholesale and Key Account teams for online visibility.
• Align with online team on overall digital strategy for Foodservice.
• Explore new digital opportunities and engage foodservice customers.
• Negotiate JBPs with Delivery Aggregator partners to boost online presence.
• Influence international strategy with the Zone team.

Skills

eCommerce

Data analysis

Stakeholder management

CRM

Digital marketing

Education

Bachelor’s/Master’s degree

Tools

Google Analytics

CRM systems

Excel

Job description

We're looking for a passionate and experienced eCommerce professional to make a difference at Kraft Heinz. The E-commerce Manager Away From Home position lies within the UK eCommerce team and will look after online and digital sales for the foodservice channel. This opportunity is perfect for an individual who is passionate about building brands in the digital world, winning online customers using data and knowing how to grow online customers.

What You’ll Do

• Deliver the Away From Home strategy to win across online and emerging channels to drive sustainable and profitable growth
• Liaise with E-wholesale and Key Account teams to accelerate the online presence and visibility of our brands across all platforms
• Collaborate with the online team to ensure best-practice and coherence to our total digital strategy across all Foodservice customers
• Explore any new digital opportunities, innovation and get in touch with new consumers in the foodservice channel
• Work closely with Delivery Aggregator customers to implement JBPs for new relationships that help improve our digital presence for our brands ‘away from home at home’
• Collaborate with the Zone team to build sustainable and bold objectives and influence the international strategy in this area.

What You’ll Need

• 4+ years’ experience in eCommerce, either within a retail/FMCG company or e-commerce platform
• In depth knowledge of the online shopper and understanding of the fundamentals of category management for online
• Strong customer relationship management skills
• Experience in managing complexity across multiple departmental functions
• Excellent analytical skills and strong ability to interpret data and turn it into actions
• Commercially and financially astute
• Strong understanding of how to win the digital shelf
• Bachelor’s/Master’s degree

Professional Attributes

• Consumer and Customer Focus
• You demonstrate a passion for the consumer and a genuine curiosity for the customer, thinking of innovative solutions to drive performance.
• Communication Skills
• At Kraft Heinz you’ll be exposed to senior management, no matter your level. Therefore it’s important you have excellent communication skills to deal with all kinds of different stakeholders.
• Resilience
• You’re able to recover after a disappointment or set back, and a demanding and dynamic environment is what keeps you energized.
• Commercial Sense
• You’re always seeking for opportunities to expand the business, create savings, and over-deliver your targets!
• Results driven
• You don’t only focus on your own results, but also do what’s best for the company.

What We Offer You

• An ambitious employer with an industry-recognised career development pathway
• A meritocratic, pay for performance approach
• A fun, collaborative office culture that celebrates good food and good times with regular events and socials
• An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment
• Flexible and hybrid working approach, including ability to work from abroad
• Family-friendly; market leading parental leave benefits & sponsored nursery scheme
• Employee discount on Heinz products!

Wellbeing

• Private medical cover & Digital GP
• Comprehensive Life Assurance & Group Income Protection
• Exclusive gym discounts & cycle to work scheme
• Premium membership to Calm App
• A variety of amazing sports teams & clubs!
• 3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)