National Account Manager

Avena Group; Gran Bretaña; Presencial; GBP 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Car allowance

Phone and laptop

Professional development

Employee assistance program

Referral programme

Free parking at head office

Wellbeing and work-life balance

Descripción de la vacante

Avena Group is seeking an experienced National Account Manager to lead new business development and manage key customer relationships across the UK. You will drive revenue growth, improve retention and support a high standard of service.

The role requires a commercially focused professional who can own initiatives, collaborate across teams and translate objectives into measurable results. You will work within our National Sales Team to deliver sustainable growth.

Formación

• Proven track record in national or key account management within B2B services.
• Demonstrated success in exceeding sales targets and growing existing accounts.
• Strong relationship management and stakeholder influencing skills.
• Strategic, data-led approach with sales methodologies knowledge.
• Proficiency with CRM systems and data analysis to support engagement.

Responsabilidades

• Secure new national accounts and upsell opportunities to increase revenue.
• Manage key customer relationships, improve retention, and develop framework agreements.
• Develop and implement sales plans informed by market trends and feedback.
• Use CRM and data analytics to forecast sales and report to leadership.
• Collaborate across teams to improve service delivery and resolve issues.
• Represent the company and its values in industry relationships.

Conocimientos

National account management

Relationship management

Sales target achievement

Strategic selling

Herramientas

CRM systems

Analytics tools

Descripción del empleo

National Account Manager

Avena is seeking an additional experienced National Account Manager with a proven ability to secure new business, build strong customer relationships and deliver sustainable commercial growth to join our National Sales Team.

In this role, you will lead new business development and manage key customer relationships across the UK. Combining strategic planning with proactive account management, you will drive revenue growth, improve customer retention and ensure a consistently high standard of customer service.

This opportunity would suit a commercially focused professional who takes ownership, collaborates effectively across teams and translates business objectives into measurable results.

Key Responsibilities

• Business development: Secure new national accounts, identify upselling opportunities and increase revenue from existing customers.
• Account management: Manage key customer relationships, improve retention and develop framework agreements, from preferred supplier to mandatory arrangements.
• Sales strategy: Develop and implement sales plans informed by market trends, competitor activity and customer feedback.
• Forecasting and reporting: Use CRM and data analytics to manage opportunities, forecast sales and provide timely updates to Sales and Client Care leadership.
• Cross-functional collaboration: Work with colleagues to strengthen service delivery, resolve customer issues and act on NPS, Trustpilot and HubSpot feedback.
• Business representation: Develop industry relationships and represent Avena’s commitment to integrity, sustainability, diversity and inclusion.

Skills and experience

• A strong track record in national or key account management within B2B services, service industries or data security.
• Demonstrable success in exceeding sales targets, securing new business, and growing and retaining existing accounts.
• Strong relationship management and stakeholder influencing skills, with the ability to align cross-functional teams around shared objectives.
• A strategic, data-led approach, with experience applying sales methodologies such as Miller Heiman Strategic Selling.
• Proficiency in CRM systems, analytics tools and Microsoft Office to support customer engagement and commercial outcomes.
• Experience in high-volume, high-transaction environments and across varying sales and service cycles, with the ability to meet deadlines under pressure.
• A commitment to ethical business practices and Avena’s values.
• The right to work in the UK and a full, clean driving licence.

What will you get from us?

• Competitive salary and performance-based incentives.
• Car or car allowance, plus a phone and laptop.
• Professional development opportunities to support your career progression.
• Employee Assistance Programme through Health Assured.
• Employee referral programme.
• A state-of-the-art head office and free parking.
• A supportive culture that values initiative, recognises contributions and prioritises wellbeing and work-life balance.
• The opportunity to contribute to a business committed to sustainability, community engagement and ethical practices.

Avena is an equal opportunity employer.