NARS Assistant Business Manager - (37.5 Hours) - Harrods

Shiseido Company, Limited; Greater London; On-site; GBP 36,000 - 37,000; Full time

Benefits offered by this job

30 days holiday

Discretionary commission

Pension scheme – 5% employer

Parental allowance

Life Assurance

Retail Trust access

Annual reviews

Job summary

NARS in London is seeking an Assistant Business Manager for Harrods, 37.5 hours per week at £18.72 per hour. You will lead by example, coach the team, and drive sales while delivering exceptional customer experiences. This role offers growth within the NARS brand and inclusion in a fast-paced luxury retail environment.

You will support leadership with team development, ensure KPI targets are achieved, and represent the brand values in every interaction with clients and colleagues.

Qualifications

• Must have held a leadership position in a retail business.
• Track record of coaching and developing teams.
• Strong experience in artistry, ideally with a qualification.
• Ability to communicate effectively with a team and lead.
• Ability to drive KPIs and sales targets.

Responsibilities

• Lead by example to engage customers through brand history and high-performance formulas, building loyalty to NARS.
• Coach and develop the team when the manager is away, ensuring sales targets are met.
• Deliver on goals while supporting and driving the team; empower clients and colleagues through strong communication.

Skills

Leadership in retail

Coaching teams

Artistry experience

Communication

KPIs & sales targets

Brand values Think Big

Job description

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NARS Assistant Business Manager - (37.5 Hours) - Harrods

Date: 6 Aug 2026

Location: London

Assistant Business Manager NARS

WHO WE ARE

Sophisticated, witty and effortlessly chic, NARS embraces individuality, providing the vivid colour and luxurious texture needed to express personal visions of beauty.

Created in 1994 by the iconoclastic makeup artist François Nars, the brand has become a modern cult classic, synonymous with artistry, exquisite design, richly adventurous colour and witty irreverence. With counters across the UK & Ireland and a growing network of standalone stores, NARS is the brand to join for those who want to focus on the future.

We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand – you join an incredible group network of brands, where developing our people is at the heart of our business.

YOUR NEXT ROLE : Assistant Business Manager NARS (London Harrods, 37.5 Hours per week, £18.72 Hourly)

YOUR RESPONSIBILITIES

Leading by example by in delivering our customer engagement approach you will be able to create strong connections with your customers through the brand history and high performance formulas thus securing brand loyalty to not only NARS but you as an Artist. Your coaching skills will be a real asset as you support management in developing the team, whilst your drive will ensure that the team are delivering on sales targets.

We’ll make sure you have the tools and training you need to deliver and inspire in coaching, artistry and customer service so that you can support the leadership of the team and take accountability when the manager is not there. In return, we’ll expect you to deliver on your goals whilst supporting and driving the team. As a NARS Artist and Assistant Manager, you have the power to change the way a client feels about themselves through your actions, communication and the connections that you make. This will be your daily commitment to your clients and yourself.

YOUR BACKGROUND

We value diversity and creativity in all that we do. Your suitability will come through a range of experiences and backgrounds. Specifically we encourage experiences from the below:

• Must have held a leadership position in a retail business
• Track record of coaching and developing teams
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with a team and lead
• Ability to drive KPIs and sales targets
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

BENEFITS YOU’LL LOVE

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme – 5% employer contribution
• Enhanced parental allowance
• Life Assurance up to x2 your salary
• Access to Retail Trust
• Annual performance and development reviews so you know your career is going in the right direction

OUR VALUES

• THINK BIG
• TAKE RISKS
• HANDS ON
• COLLABORATE
• BE OPEN
• ACT WITH INTEGITY
• BE ACCOUNTABLE
• APPLAUD SUCCESS

INCLUSION HEROS

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.

We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.

We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

OUR HIRING PROCESS

Once you have applied for the role, we will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.

If your CV is shortlisted, then you will be contacted by the hiring manager to explore your motivation, suitability and role expectations. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! If you are successful at interview, you will be required to have an instore trade test.

All applicants must have the right to live and work in the UK.

• Why not follow our Shiseido UKI LinkedIn page to learn more about our culture

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