Administrator

East of England Community Health and Care NHS Trust (Cambridgeshire); Bedford, Dunstable; On-site; GBP 26,000 - 27,000; Full time

Job summary

East of England Community Health and Care NHS Trust (Bedfordshire) is seeking an Administrator (Band 3) to deliver high-quality administrative support to the iCaSH services. The post is based at Kings Brook, Bedford, with potential cover at Grove View Dunstable as needed.

The role entails comprehensive admin duties, confidential handling of information, and working closely with a multi-disciplinary team to keep patient pathways efficient and focused on care close to home.

Qualifications

• Ability to cope with difficult situations.
• Excellent organisational skills.
• Flexible approach to working.

Responsibilities

• Provide comprehensive administrative and secretarial support to the iCaSH team.
• Handle a high level of self-directed work and safeguarding of sensitive information.
• Work collaboratively with multi-disciplinary staff to maintain patient-focused pathways.
• Answer queries from patients, staff and stakeholders using Trust guidance.
• Deliver reception and call-handling duties as required within service needs.

Skills

Ability to cope with difficult Situ.

Excellent organisational skills

Flexible working

Education

GCSE English and Maths or equivalent

Job description

Main area iCaSH integrated contraception and sexual health Grade Band 3 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Monday - Friday 7.5 hours per day (to include a late shift until 8pm and Saturday 9-1pm on rota basis) Job ref 448-AMB-8253653

Employer East of England Community Health and Care NHS Trust (Cambridgeshire) Employer type NHS Site Kings Brook Bedford with cover at Grove View Dunstable if required Town BEDFORD Salary £25,760 - £27,476 per annum, pro-rata Salary period Yearly Closing 13/09/2026 23:59 Interview date 05/10/2026

Administrator

Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people's homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you're familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Please note all new starters will be subject to a 6 month probationary period.

Job overview

An exciting opportunity has arisen for an enthusiastic and committed Administrator to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Kings Brook, Bedford but with the expectation to provide cover at Grove View Dunstable if required.

To provide comprehensive and high-quality administrative support to the integrated contraception and sexual health service.

To ensure that joint working and close co-operation is developed and maintained with staff, both internal and external, to provide a complete and patient focused pathway.

37.5 hours per week, Monday to Friday with shifts including 8:45 - 16:45, 9:00 - 17:00 and 12:00 - 20:00. Saturday on rotation 0900-1300 with half day off in that week. Half day off per week which may vary due to staffing and clinic needs.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 3rd September 2026

Main duties of the job

To provide a comprehensive, confidential and high quality administrative and secretarial (where required) service to the iCaSH Team.

To undertake a high level of self-directed work, autonomous decision making, troubleshooting and the ability to manage sensitive information. Prioritise own day-to-day activities, including any specific requirements of the team/service.

To work collaboratively with all members of the multi-disciplinary team.

Working for our organisation

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Detailed job description and main responsibilities

To have sound knowledge of the electronic patient record system, utilising the service’s electronic systems and databases to input and retrieve information.

Maintain patient information on the electronic patient record system including scanning, attaching files and other appropriate actions.

Undertake clerical/secretarial and administrative tasks required for existing service delivery and for new initiatives, priorities and innovations.

Answer telephone and face-to-face queries from patients, staff and stakeholders, providing information as requested and as per Trust guidance. Communicate information and issues to members of the multi-disciplinary team.

To provide general reception, call-handling and administrative support as required within the needs of the service and provide administrative support to members of the leadership team.

Hand out clinician prescribed or issued medicines to patients where appropriate/required and in accordance with Trust Policy.

Identify and refer to senior colleagues any young and/or vulnerable people complying with Cambridgeshire Community Services (CCS) safeguarding policies.

To maintain patient notes according to the Trust 'Records Management Policy' and have knowledge and experience of medical/sexual and reproductive health terminology.

Person specification

Knowledge and skills

• Ability to cope with difficult situations
• Excellent organisational skills
• Ability to demonstrate a flexible approach to working

Qualifications and training

• Educated to GCSE level English and Maths or equivalent

Experience

• Good IT knowledge and experience including basic internet navigation
• Experience of using database systems
• Experience in working with confidential information
• Experience of working in a busy, demanding environment within a team
• Previous experience within sexual health

Safeguarding

• Demonstrates an understanding of the basics of safeguarding issues

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.
Immigration Status - East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against eligible roles. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.

Redeployment - Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven't been successful on this occasion, but keep an eye on our vacancies as a job that's just right for you may appear!

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.