Museum Visitor Host

Chelmsford City Council; Chelmsford; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Disability Confident

Job summary

Chelmsford City Council is seeking a Museum Visitor Host for the Museum of Chelmsford. The role is part-time, on-site, with a rota that includes Saturdays and Sundays, and involves welcoming visitors, sharing knowledge about exhibitions, and promoting the membership scheme.

The successful candidate will be the first point of contact, engaging with visitors to ensure they have a positive experience, handling enquiries, and supporting retail operations. Interviews are planned in November 2026.

Qualifications

• Great communication and welcoming manner.
• Experience in public or visitor-facing roles.
• Interest in heritage and culture.

Responsibilities

• Greet visitors and help them enjoy their visit.
• Promote membership scheme and benefits.
• Handle shop sales and support retail operations.
• Answer general enquiries and share knowledge of exhibitions and activities.

Job description

Museum Visitor Host

Company: Chelmsford City Council

Salary: from £25,428 a year, pro rata

Hours: Part-time

Location: Chelmsford, CM2 9AQ

Working pattern: On-site

Job type: Permanent

Posting date: 27 Oct 2026

Closing date: 11 Nov 2026

Summary

Are you a people person with a passion for heritage, culture, and great experiences? We’re looking for an outstanding Visitor Host to join our small, friendly team at the Museum of Chelmsford.

The Visitor Host is a first point of contact for visitors so confidence, communication skills and a warm, approachable nature is a must. The post holder will help every visitor feel welcome, appreciated, and excited to explore all we have to offer.

This is a varied and hands-on role. Key responsibilities will include preparing the museum for opening, events, and private hires. This includes greeting visitors and helping them get the most out of their visit, promoting our membership scheme and its benefits, handling shop sales and supporting retail operations, responding to general enquiries, and sharing your knowledge of our exhibitions, galleries, and activities.

Come and be part of something special where history, community and creativity come together.

This position is rota'd to work Saturdays and Sundays, 9.15am to 5.15pm, occasionally having to work evenings or Bank Holidays.

Interviews are currently scheduled for the week commencing 16th November 2026.

Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.

Find out more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure above.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.