Museum Assistant - Admin (Casual)

Manchester United; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team at the iconic Old Trafford Museum and contribute to delivering unforgettable experiences for fans worldwide. As an Admin Assistant, you'll play a vital role in ensuring smooth operations, from managing staff rotas to responding to customer inquiries. This position offers a unique opportunity to work in a high-performance environment that values collaboration and connection. If you thrive in a fast-paced setting and have a passion for exceptional service, this role is perfect for you. Embrace the chance to be part of a legendary football club and make a meaningful impact every day!

Qualifications

• Strong organisational skills and proficiency in Microsoft Office Suite are essential.
• Experience in customer service and rota management is preferred.

Responsibilities

• Assist in creating and managing staff rotas and attendance records.
• Respond to customer enquiries and maintain accurate administrative records.

Skills

Excellent communication skills

Organisational skills

Time management

Customer service experience

Attention to detail

Ability to work under pressure

Tools

Microsoft Office Suite

Job description

Museum Assistant – Admin (Casual)
Location: Manchester

At Manchester United, our focus is to create a high-performance environment where everyone can be their best, working together towards our common goal of football success. We believe the key to achieving this goal is connection and collaboration. Everyone coming together, working from one of our Manchester United office locations every working day to share skills, knowledge and ideas, building on the best of what we already do and looking at where we need to change and innovate.

The Purpose:

Old Trafford Tour & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.
We are seeking a highly organised and efficient Admin Assistant to join our dynamic team at Old Trafford Tour & Museum. This role is crucial in supporting the smooth and efficient running of our daily operations. The successful candidate will be responsible for a variety of administrative tasks, including rota management, responding to customer enquiries, and data entry.

The Role:

• Assist in the creation, management, and distribution of staff rotas
• Ensure accurate recording of staff attendance, leave, and any other relevant information
• Respond promptly and professionally to customer enquiries via email, phone and face-to-face
• Provide accurate and helpful information regarding tours, tickets, and other services
• Maintain accurate records of all administrative activities
• Assist with general office administration tasks

Any other duties as reasonably requested by a manager.

The Person:

• Excellent communication and interpersonal skills, both written and verbal
• Strong organisational and time management skills with the ability to prioritise tasks effectively
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with customer service in a fast-paced environment
• Experience with rota management
• Ability to work under pressure and meet deadlines
• Attention to detail and a high level of accuracy

Sound interesting? If you'd like to submit your application, please apply today!

Manchester United endeavour to respond to all job applications; however, please consider that we receive a high volume of applications, and this may not always be possible.

We recognise the importance of safeguarding children and adults at risk at Manchester United. As part of this commitment, this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.

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