Insurance Client Manager - Professional Services Group (UK)

Aon plc; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Job summary

Aon plc in London is seeking a Client Manager to lead day-to-day management and renewal of an account portfolio consisting of mid to large law firms, accountants and consultants. You will handle Professional Indemnity, Cyber and Directors' and Officers' insurance, while supporting Client Directors in managing client relationships.

This hybrid role offers flexibility to work virtually and from our flagship London office, with opportunities to grow product knowledge and contribute to

Qualifications

• Experience in corporate insurance and client management.
• Ability to manage mid-to-large client portfolios.
• Strong communication and negotiation skills.

Responsibilities

• Build strong relationships with clients and prospective clients, becoming a trusted point of contact.
• Support the Client Director with larger accounts while taking ownership of smaller accounts, including renewals, slips, and submissions.
• Develop understanding of clients' business, financials, goals, market position and key people.
• Contribute to new business activity and drive opportunities within the team.
• Collaborate with Aon's Global Broking Centre to support renewals and ensure high-quality service.
• Work with other divisions to strengthen service delivery and growth.
• Ensure timely client payments and assist with credit control as needed.
• Coach and mentor less experienced team members.
• Adhere to insurer security policies and internal procedures.

Skills

Client management

Renewals

PI insurance

D&O insurance

Cyber insurance

Relationship management

Cross-functional collaboration

Credit control

Mentoring

Tools

Microsoft Office

IT systems

Job description

Insurance Client Manager – Professional Services Group (UK)

Do you have the skills to lead corporate clients effectively?

Are you interested in working with some of the UK's largest and most exciting Professional Services firms?

As a Client Manager, your key responsibilities will include leading the day-to-day management and renewal of an account portfolio made up of mid to large sized law firms, accountants and consultants.

You will handle Professional Indemnity, Cyber and Directors' and Officers' insurance, along with other lines of business, whilst supporting the Client Directors in the management of our client relationships.

This is a hybrid role with the flexibility to work both virtually and from our flagship London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Build strong relationships with clients and prospective clients, becoming a trusted point of contact.
• Support the Client Director with larger accounts while taking full ownership of the team's smaller accounts — including managing renewals, checking slips, and preparing submissions, reports and other documentation alongside the Client Service Advisor.
• Develop a solid understanding of each client's business, including their financial performance, goals, market position, structure and key people.
• Contribute to new business activity and help drive opportunities within the team.
• Work closely with Aon's Global Broking Centre to support renewals and ensure high-quality client service.
• Collaborate with other Aon divisions to strengthen service delivery and support Aon's broader growth strategy.
• Ensure timely client payments and assist with credit control where needed.
• Coach and mentor less experienced team members, helping to support their development.
• Follow Aon's business processes, systems, procedures and insurer security policies to maintain high standards of compliance.

How this opportunity is different

This role gives you the chance to handle a varied and high-profile portfolio within Aon's specialist Professional Services Group, working with some of the UK's most respected firms. You'll enjoy real ownership of your accounts, close collaboration with senior colleagues, and the opportunity to grow your expertise across PI, D&O and Cyber while contributing to new business and mentoring others.

Skills and experience that will lead to success

• Strong commercial understanding of business and the insurance market.
• Good knowledge of Professional Indemnity insurance; experience with D&O and Cyber is an advantage.
• Excellent communication, listening and negotiation skills.
• High attention to detail and strong written skills.
• Confident using Microsoft Office and IT systems.
• Able to handle a busy workload through strong organisation and time-management skills.
• Adaptable, focused and self-disciplined in your approach.
• A proactive, self-motivated team player who uses their initiative.
• Creative problem-solver with the ability to find solutions as new challenges arise.
• Committed to acting with integrity and making a positive impact on clients, colleagues and the wider community.
• Supportive of others' development, contributing positively to team culture and collaboration.