Multinational Client Executive

American Express; United Kingdom; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Multinational Client Executive to join their dynamic team. This role involves owning and deepening client relationships, focusing on international corporate payments. You will leverage your strategic relationship management skills to identify growth opportunities and deliver exceptional service. With a commitment to integrity and inclusivity, this company offers a supportive environment where you can thrive. Join a diverse team that values your contributions and empowers you to make a significant impact on client success while enjoying a range of benefits that support your well-being.

Benefits

Competitive Base Salaries

Bonus Incentives

Comprehensive Medical Benefits

Flexible Working Model

Generous Parental Leave

Access to Wellness Centers

Confidential Counseling Support

Career Development Opportunities

Qualifications

• Experience in strategic relationship management and sales.
• Strong planning, organizational skills, and proactive mindset.

Responsibilities

• Serve as payments expert and deliver high customer service value.
• Collaborate with US Client Manager to build account plans.
• Identify growth opportunities and achieve retention targets.

Skills

Strategic Relationship Management

Sales Experience

Influence & Persuasion

Strategic Thinking

Client Enablement

Consultative Approach

Relationship Focus

Fluency in European Languages (German, French)

Planning and Organizational Skills

Proactive Self-Starter

Education

Relevant Degree or Equivalent Experience

Tools

CRM Tools

Job description

Job Description

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. The Multinational Client Group manages strategic, corporate payment relationships with large multinational clients. This Multinational Client Executive will partner with their U.S.-based Large Enterprise Global Client Manager. The Multinational Client Executive is responsible for owning and deepening client relationships and growing international corporate payments spend. This is achieved through the development of a close relationship with the customer base and focused challenger / consultative selling, ensuring new opportunity identification and subsequent maximum account penetration.

How will you make an impact in this role?

Job Responsibilities:

• Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition.
• Deliver a high value of customer service in multiple areas including, but not limited to, operations, risk management, credit related, technology and data files, and Know Your Customer initiatives.
• Collaborate and partner closely with the US Client Manager to build a comprehensive account plan.
• Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth.
• Execute against the account plan to focus on account growth and retention.
• Engage, develop and strongly influence mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives.
• Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
• Interface with various divisions of American Express to develop and implement customized and strategic account plans for regional growth.
• Achieve portfolio growth and retention targets.
• Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders.
• Oversee implementation of solutions.
• Use the American Express Framework as a guide to teach clients, problem-solve, and tailor sophisticated commercial card solutions (Corporate Card, Purchasing Card & B2B Solutions).
• Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.

Minimum Qualifications

Seeking relevant prior strategic relationship management and/or sales experience. Ideal skill set includes the following:

• Fluency in European languages, especially German and French, preferred.
• Influence & persuasion
  • Uses appropriate interpersonal styles and communication methods to gain acceptance from clients for a plan or product.
  • Utilizes innovativeness to overcome complex internal and external client barriers, enabling desired outcomes.
• Strategic thinking
  • Seeks to understand clients' opinions, positions, and emotions to solve problems and negotiate mutually-beneficial outcomes.
  • Proactively focuses on results, outcomes, and achievements, anticipating and overcoming obstacles as they arise.
• Client enablement
  • Uses strong client relationships to establish a positive rapport and brainstorm new ways to meet client objectives.
  • Teaches clients to resolve non-strategic issues independently using available resources, including self-service tools.
• Consultative approach
  • Uses appropriate questions to help clients clarify their needs and gain understanding of how to best deliver value.
  • Proactively provides expertise on policies, benchmarking, and recommendations to reduce costs and drive efficiencies.
• Relationship-focus
  • Responds to appropriate client issues rapidly and effectively and ensures delivery of prompt and expert service to clients.
  • Works closely with US Client Manager to achieve a collaborative approach in meeting customer’s program objectives.
• Individual Qualifications
  • Fluency in European languages, especially German and French, preferred.
• Experience driving results and growing large portfolios of clients.
• Experience providing account servicing and management and building strong relationships.
• Prior knowledge in the strategic sales process of growing an existing client base.
• Sell with integrity, in alignment with compliance and internal partner business requirements.
• Experience with CRM tools preferred.
• Strong planning and organizational skills.
• Proactive self-starter.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries.
• Bonus incentives.
• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.