Multilingual SMB CSM: Renewals & Growth

Hiya Inc.; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Hiya Inc. is seeking an Account Manager, SMB in London to own relationships across a fast-growing base of small and mid-sized businesses in the UK and Europe. You will renew, expand, and partner with Sales, Product and Support to shape how Hiya serves this market.

You’ll manage a portfolio with a focus on renewals and expansion, and you’ll communicate in English plus German, French or Spanish to drive growth and retention across diverse customer segments.

Qualifications

• 2+ years in Customer Success, Account Management or commercial SaaS roles.
• Must have Business-level German, French or Spanish.
• Demonstrated ownership of renewals, expansions or quota.
• Clear, direct communication with customers and internal stakeholders.
• Comfortable working independently in evolving processes.

Responsibilities

• Own a portfolio of 300+ SMB accounts with renewals and expansion accountability.
• Conduct renewal, pricing and growth conversations in German, French or Spanish as well as English.
• Triage your book daily to decide which accounts need you and which can run digitally.
• Reach at-risk customers early to prevent churn and preserve relationships.
• Identify expansion signals (usage growth, new teams, new use cases) and convert them into upsells.
• Forecast your portfolio and keep CRM records accurate; share patterns to improve SMB experience.

Skills

Customer Success

Account Management

SaaS sales

Renewals

Job description

Hiya Inc. is seeking an Account Manager, SMB in London to own relationships across a fast-growing base of small and mid-sized businesses in the UK and Europe. You will renew, expand, and partner with Sales, Product and Support to shape how Hiya serves this market.

You’ll manage a portfolio with a focus on renewals and expansion, and you’ll communicate in English plus German, French or Spanish to drive growth and retention across diverse customer segments.