Multifunctional Operator

Scottish Water; Portree; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

38 days holiday

Buy extra days

Volunteer time off

Family-friendly policies

Flexible working

Company pension

Life assurance

Company bonus

SW Splash rewards

Job summary

Scottish Water is seeking a Network Service Operative for the Isle of Skye and surrounding area on a full-time permanent contract. You’ll diagnose leaks, manage pumps and tanks, investigate customer supply issues and work with the leadership team to plan large operations.

You’ll ensure safety, communicate with stakeholders and help train new team members while maintaining service standards. The role offers a dynamic, customer-centric environment with flexible standby rosters for out-of-hours

Qualifications

• Knowledge of DOMS policies, risk assessment method statements, hygiene code
• Top-notch communication skills are essential to inform customers and colleagues
• Valid driving licence required for driving on Scottish Water business

Responsibilities

• Identify leaks on the network and manage pumps and tanks
• Investigate customer supply issues and coordinate with stakeholders
• Prioritise tasks and support training of new team members
• Collect data, report on customer issues and promote follow-on work to recover service
• Liaise with contractors and plan larger operational activities

Skills

Communication skills

Health and safety

Driving licence

Job description

What you’ll do

We are looking for a Network Service Operative to join our Multi-functional team working on the Isle of Skye and the surrounding area on a full-time permanent contract. We’re looking for a Problem-solver, you’ll make quick, accurate work of customer enquiries and network operations – helping fix any water supply problems. That might include identifying leaks on our network, managing our infrastructure (such as pumps and tanks), investigating issues with our customers supply and more. No two days are quite the same, you will work in a fast-paced customer centric environment that is very dynamic and rewarding. You’ll also make sure tasks are completed safely, engage with internal stakeholders to resolve complex customer or network issues and provide excellent service to our customers. A self-motivated individual, you’ll be able to help prioritise what needs done and work with the team to ensure we maintain the level of service that our customers expect from us. You’ll have a part to play in the training and coaching of newer members of the team ensuring they understand what we do and why we do it. You’ll collect relevant data, report on customer issues and promote follow on work to recover service issues. You’ll understand how to target and find leakage on the network and be able to determine the technical requirements to resolve the issue. You’ll know your byelaws from your codes of practice, so you can explain what’s what to customers. You’ll work with the leadership team to help plan larger operations and will have a part to play in managing contractors when they work on our assets. Now and then you’ll carry out sampling on new mains or bursts to make sure every last drop is compliant with regulatory requirements.

What you’ll bring

You’ll know how the water network operates – bringing knowledge of DOMS policies, reviewing risk assessment method statements, hygiene code, and access and transfer certificates. You’ll always have your health and safety hat on to keep the team and customers safe. Top-notch communication skills are essential too – our customers will turn to you for the information they need. You’ll need a valid driving licence, but we’ll provide the wheels. As part of the team, you’ll take your turn on the standby rota for out of-hours work too.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance. You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community. When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working. For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance. As for some nice extras? You will participate in a company bonus scheme. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

• 38 days of holiday every year (including public holidays)
• Buy five more days if you need a little extra time
• Paid time off to volunteer in your community
• Family-friendly policies around adoption, maternity, and parental leave
• Flexible working
• Company pension (the ‘know-what-you’ll-get-when-you-retire’ kind)
• Life assurance
• Company bonus scheme
• Access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping

The not-so-small print

This role will be a Grade 4. If you’re new to Scottish Water, you’ll join us on a starting salary of £31,640. Performance-driven pay progression would then allow you to move through the range to a maximum of £36,460.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre‑employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.

Research shows that some people avoid applying for jobs unless they can meet every single criteria. We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out! Let us know if there are any changes we can make to our recruitment process to help you perform at your best.

Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Candidates should be aware that a valid UK driving licence is required for driving on Scottish Water business and claiming business mileage expenses. Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

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Together we are Trusted to Serve Scotland. Working at Scottish Water you'll be making a real difference to the lives of the people and communities in Scotland who rely on the vital water and waste water services we provide. We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland. We’re passionate about attracting, developing and retaining the best people who can make a positive difference to our business. If you are passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we are confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive.

For further information on how Scottish Water manages your data, please see the Privacy Notice here: Data Protection - Recruitment Privacy Notice.