Multichannel CX Agent: Clear, Confident Customer Support

Vintage Cash Cow; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

Vintage Cash Cow is seeking a Multichannel Customer Experience Agent based in Leeds to support customers across phone, email, webchat and other digital channels, guiding them through the Vintage.com journey. You will answer questions, resolve issues, take ownership and ensure clear information is provided throughout the process.

You will handle conversations calmly, follow data protection requirements and collaborate with colleagues to maintain high standards of customer care across all

Qualifications

• No specific qualification is required; customer-service experience is valued.
• Strong problem-solving skills and the ability to investigate issues.
• Excellent written and verbal communication, adaptable to customers.

Responsibilities

• Respond to customer enquiries across phone, email, webchat and other channels.
• Provide clear and accurate information about Vintage.com’s services and journey.
• Take ownership of enquiries from initial contact through to resolution and escalate when needed.

Skills

Clear communication

Written communication

Problem solving

Multichannel support

Organisational skills

Attention to detail

De-escalation techniques

CRM familiarity

Tools

CRM systems

Job description

Vintage Cash Cow is seeking a Multichannel Customer Experience Agent based in Leeds to support customers across phone, email, webchat and other digital channels, guiding them through the Vintage.com journey. You will answer questions, resolve issues, take ownership and ensure clear information is provided throughout the process.

You will handle conversations calmly, follow data protection requirements and collaborate with colleagues to maintain high standards of customer care across all