Multi-Venue Practical Delivery Coordinator | IR: 447

Sage Global Services Limited; Swindon, Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Pension UK Employees - 4% and

Employer 5% (increases with years)

25 days annual leave

Life Assurance

Electric Car Scheme (after 1 year)

Discretionary Annual Bonus

Job summary

Improve International is recruiting for a Multi-Venue Practical Delivery Coordinator to administer practical courses, liaise with delegates and sponsors, and support delivery across venues in the UK.

The role requires 2+ years in veterinary/healthcare settings, strong organisation, and willingness to travel between Swindon and London offices. Hybrid working model and 37.5h/week are anticipated.

Qualifications

• 2+ years’ experience in a veterinary/animal care/health care environment.
• Familiarity with surgical procedures within veterinary or human medical practice and related instrumentation.
• Proven interpersonal skills with the ability to engage with individuals and groups at all levels.
• Strong organisational skills and time management to multitask under pressure.
• Willingness to travel to London and Swindon venues for delivery.
• Good IT literacy and knowledge of database software.

Responsibilities

• Prepare and set up the practical room for courses, including equipment and cadaver preparation.
• Post-course clean-up and handling of cadavers and tissues per protocols.
• Liaise with delegates to address enquiries and ensure needs are met.
• Engage with speakers to confirm numbers, accommodation, and equipment needs.
• Coordinate with sponsors on attendance details and requirements.
• Support Head of Practical Delivery on scheduling and potential cancellations.
• Attend courses at various venues to represent the organisation.
• Assist delegates with financial queries and course registrations.
• Travel to venues to deliver sessions as required.
• Monitor course delivery quality and collect feedback for improvement.
• Maintain records of attendance, feedback, and logistics.

Skills

Interpersonal skills

Organisational skills

IT literacy

Travel flexibility

Tools

Database software

Job description

Multi-Venue Practical Delivery Coordinator | IR: 447

• Fixed Term Contract - Full-time
• Operations
• UK

Position title – Multi-Venue Practical Delivery Coordinator

Employment type – Fixed-term contract (6 months), 37.5 hours per week, with the potential for an extension or transition to a permanent role based at a primary site, subject to business needs and performance.

Location – Swindon and London (travel expenses covered)

ABOUT IMPROVE

Improve International was established in 1998 by a group of veterinary surgeons from across the UK. We run Continuous Professional Development training from veterinary professionals to help develop the skills and knowledge required in practice.

Our programmes utilise a combination of review lectures, case-based discussion and, where applicable, hands-on practical sessions. Within Improve we also have the function of ‘The International School of Veterinary Postgraduate Studies (ISVPS)’. This function is dedicated to providing veterinary surgeons, nurses and technicians with high quality, achievable qualifications that are recognised internationally.

JOB PURPOSE

To carry out general administration of practical courses, ensuring high-quality delivery and effective communication with delegates, speakers, and sponsors

KEY RESPONSIBILITIES

• Prepare and set up the practical room for courses, including laying out relevant equipment, preparation of cadavers, and care/maintenance of surgical instruments.
• Perform post-course clean-up, manage cadaver and anatomical tissue handling, and ensure adherence to cremation protocols.
• Liaise with delegates to address enquiries, resolve issues, and ensure their needs are met throughout the course experience.
• Engage with speakers to confirm participant numbers, accommodation needs, equipment requirements, and distribution of materials.
• Coordinate with sponsors to ensure they are informed of attendance details and fully briefed on any specific requirements related to their involvement.
• Collaborate with the Head of Practical Delivery on course scheduling, confirmations, and potential cancellations as necessary.
• Attend Improve courses at various venues across the country to represent the organisation and promote future offerings to delegates.
• Provide support to delegates regarding financial queries and sales of short courses, ensuring a smooth registration process.
• Act as the flexible member of the delivery team, working across venues rather than being based at a single site, and travel to deliver each session at the venue with the greatest operational need.
• Monitor the quality of course delivery, identifying areas for improvement and implementing solutions to enhance the delegate experience.
• Maintain accurate records of course attendance, delegate feedback, and logistical arrangements for continuous improvement.
• 2+ years’ experience in a relevant veterinary, animal care, or health care environment.
• Familiarity with current surgical procedures within veterinary or human medical practice and associated instrumentation and equipment.
• Proven interpersonal skills with the ability to engage effectively with individuals and groups at all levels.
• Strong organisational skills, with the ability to manage multiple tasks under pressure and meet deadlines.
• Experience or willingness to support and deliver both veterinary and human healthcare courses, including practical sessions using human tissue, in line with relevant governance, health and safety, and ethical requirements.
• Self-motivated and autonomous, with effective time management abilities.
• Ability to travel to both London and Swindon venues for course delivery (travel expenses covered).
• Good IT literacy is essential; knowledge of database software is a plus.
• Ability to lift light equipment and heavy items necessary for preparing wet labs.
• Flexibility to work occasional evenings and weekends.

Location: Swindon/London office based with some hybrid working based on business requirements. Potential to travel to offsite locations.

Weekly Hours: Full-time UK - 37.5 hours per week

• Company Pension UK Employees - 4% and Employer 5%. The employer contribution increases with a step change % of 1% increase every 3 years to a max of 10
• 25 days a year annual leave, increasing after 3 and 10 years by 1 day to a total of 27 days.
• Additional leave, half day office close on the 24th Dec and the 31st December.
• Life Assurance
• Electric Car Scheme (after 1 year of service)
• Company maternity pay
• Discretionary Annual Bonus
• Great offices at Delta Business Park with car free parking
• Great team spirit in the office and comfortable office environment
• Free tea and coffee
• Multi-cultural team and colleagues based globally