Multi-Unit General Manager

Aramark; Durham; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Multi-Unit General Manager to oversee multiple dining locations. This pivotal role focuses on operational excellence, driving customer satisfaction, and achieving financial goals. You will lead a diverse team, manage client relationships, and ensure compliance with regulations while fostering a culture of excellence. If you have a passion for the service industry and a track record in multi-unit management, this is your chance to make a significant impact in a thriving environment.

Qualifications

• Proven experience in multi-unit management or similar role.
• Strong leadership and strategic planning skills are essential.

Responsibilities

• Leads a multi-unit team, delivering operational excellence in services.
• Manages client relationships and develops plans for optimal service.

Skills

Multi-unit management

Strategic planning

Customer service

Budget management

Interpersonal skills

Education

Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management

Job description

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Job Description

Aramark is seeking an experienced Multi-Unit General Manager to oversee multiple business dining locations in St. Louis. The Multi-Unit General Manager will be responsible for ensuring operational excellence, driving customer satisfaction, and achieving financial goals across all assigned units. This role requires strong leadership, strategic planning, and a commitment to delivering high-quality dining experiences.

About the Portfolio Group

Under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.

Job Responsibilities

1. Leads a multi-unit team, delivering operational excellence in contracted services.
2. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
3. Cultivates, empowers, and leads a diverse management team and staff, ensuring they are equipped to achieve organizational goals.
4. Delivers outstanding service with a results-driven approach for clients, excels in identifying and resolving creative problems, and adept at strategic planning.
5. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
6. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
7. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
8. Assumes full responsibility for the operation, ensuring all service timelines and other deadlines set by management or clients are met.
9. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Qualifications

1. Proven experience in multi-unit management or similar role.
2. Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
3. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
4. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
5. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
6. Meaningful experience in service industry, contract services, or hospitality environment.
7. Proven ability leading through other managers.
8. Experience in creating and managing a department budget, financial controls and analysis.
9. Experience crafting product sales strategies and implementing operational programs and initiatives.

About Aramark

Our Mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by law.

Our global presence: The people of Aramark serve millions daily through food and facilities in 15 countries. We aim to develop talents, fuel passions, and empower professional growth, helping you reach your full potential. Learn more at our careers page or connect on social media.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality