Property Compliance Administrator

Bolton Council; Bolton; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Bolton Council is seeking a Property Compliance Administrator within the Corporate Property team. You will be the first point of contact for enquiries from council staff and building users, recording repairs and coordinating contractor works to ensure timely completion.

The role offers hybrid working (office three days a week, home two days), with service hours 8am-4pm and 9am-5pm on rotating shifts. This is a permanent position with a salary grade D, SCP 6–11 (£26,847–£29,071).

Qualifications

• Confident on the telephone with good IT skills; able to record detailed data on an IT system.
• Committed to great customer service and able to stay calm under pressure with difficult customers.
• Strong organisational skills to manage a busy workload.
• Knowledge of facilities management or building maintenance is a benefit but not essential; full training provided.

Responsibilities

• You will be the first point of contact for enquiries from council staff and building users.
• You’ll record details of repairs on our facilities management system so works are assigned to contractors.
• You will monitor contractor performance to ensure documentation and progress updates are provided to customers.
• The role is hybrid, with three office days and two days at home.

Job description

Grade D scp 6 £26,847 to scp 11 £29,071

Contract: permanent

Hours: 37 per week

Interview date: TBC

For further information about this role, contact: [e-mail]

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI)

Please read the detailed information at the bottom of this advert before you make an application as it may be rejected if we detect AI use.

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role

As a Property Compliance Administrator in our Corporate Property team, you can use your people skills to make your own powerful contribution to delivering first‑class customer service. Bolton owns and manages a huge and diverse range of properties which need regular maintenance and repair. You’ll be the first point of contact for enquiries from council staff and building users. You’ll record details of any repairs required onto our facilities management system so that works can be assigned to the relevant contractors. You will then monitor contractor performance to ensure we have relevant documentation and evidence of completion of work and giving customers regular updates on progress. This role is a hybrid working role, mostly working in the office three days a week and home for 2 days.

The service hours are 8am 4pm and 9am 5pm on rotating shifts Monday Friday.

About You

You must be confident on the telephone and have good IT skills, being able to record detailed data on an IT system. You are also someone who’s committed to great customer service, be calm under pressure and unfazed by difficult customers. You’ll also have the organisational skills to manage your own busy workload. Knowledge on facilities management or building maintenance is a benefit but is not essential and full training will be provided.

Describe how you would handle and prioritize maintenance requests from multiple departments or locations, providing any examples that may be relevant?

What facilities management software (CAFM System) or other management systems have you used, and how have you used the system to manage workflows? Describe how you would ensure effective communication between clients, contractors and the internal team to ensure all works are completed correctly? Confirm how you would handle an upset client who was unhappy with the level of service that had been provided, and can you provide examples of how you have dealt with this type of situation previously?

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex‑military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service‑related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact [e-mail]

Supporting Documents

• Documents for Right to Work
• Staff Benefits
• Our Values & Behaviours
• Privacy Notice
• Top Tips
• job description and person spec