Multi-Store Retail Leader — Drive Performance & Experience

Alexander Steele Ltd; City of Edinburgh; Sur place; GBP 40 000 - 60 000; Plein temps

Résumé du poste

Alexander Steele Ltd in Edinburgh is seeking an experienced Retail Manager to lead a multi-site operation from our city centre stores. You will maximise performance across the estate and drive high standards in customer service, merchandising and store presentation.

The role requires proven capability in coaching Store Managers, analysing store performance and delivering against sales targets, while working with marketing to translate campaigns into store-level results and fostering a strong

Qualifications

• Proven experience managing multiple retail sites or a sizeable retail operation.
• Strong commercial awareness and a track record of delivering against sales and performance targets.
• Excellent people management and leadership skills.
• The ability to coach and develop Store Managers rather than simply manage them.
• A strong understanding of customer service and the importance of the overall customer experience.
• The ability to analyse performance information and turn it into practical action.
• A proactive approach to identifying opportunities and improving performance.
• Strong organisational and communication skills.
• The confidence to challenge underperformance while maintaining positive relationships.
• Experience working in a fast-paced, customer-focused environment.
• A hands-on approach and the willingness to spend significant time within the stores and with the teams.

Responsabilités

• Taking overall responsibility for the performance of the retail estate.
• Leading, coaching and developing Store Managers to deliver consistently strong performance.
• Setting clear commercial and operational expectations and ensuring these are achieved.
• Analysing store performance, identifying trends and putting clear improvement plans in place where required.
• Maximising sales, customer spend, footfall and profitability across the store network.
• Ensuring consistently high standards of customer service and presentation.
• Identifying opportunities to improve the customer journey and overall retail experience.
• Working closely with the Marketing team to ensure campaigns and initiatives translate effectively into store-level sales and customer engagement.
• Ensuring stores are fully prepared to maximise seasonal, local and promotional opportunities.
• Developing a strong performance culture across the retail operation.
• Ensuring effective recruitment, onboarding, training and development of retail colleagues.

Connaissances

Multi-site management

Commercial awareness

People leadership

Performance analysis

Coaching Store Managers

Store operations

Description du poste

Alexander Steele Ltd in Edinburgh is seeking an experienced Retail Manager to lead a multi-site operation from our city centre stores. You will maximise performance across the estate and drive high standards in customer service, merchandising and store presentation.

The role requires proven capability in coaching Store Managers, analysing store performance and delivering against sales targets, while working with marketing to translate campaigns into store-level results and fostering a strong