Store Manager

Cass Art; City of Edinburgh; Sur place; GBP 32 000 - 46 000; Plein temps

Résumé du poste

Cass Art in Edinburgh is seeking a Store Manager to lead a dynamic team and drive sales, service and profit performance from the front line to the back office.

You will inspire the team, communicate store objectives, and implement compliant, commercially minded processes to grow the business while maintaining high standards of customer service and operational excellence.

Qualifications

• Proven track record of exceeding sales and profit targets through inspirational leadership, coaching, business development and customer service.
• Self-driven and results orientated.
• Numerate and analytical.
• Sound working knowledge of Microsoft Office Suite.
• Energy, enthusiasm and passion.
• Excellent verbal, written and interpersonal communication skills.
• Commercially savvy with strong business acumen and market awareness.

Responsabilités

• Develop an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.
• Clearly and concisely communicate the business, and store objectives to the team to ensure they remain well informed of business and company activity and of their required contribution to those goals and targets.
• Develop a positive and empowering working environment resulting in team retention and a reduction in employee turnover.
• Conduct regular performance reviews, in line with company policy, to set objectives, KPI’s and provide coaching and support to deliver results from your team.
• Coordinate the retail inductions/training of all new team members.
• Utilise all company initiatives and incentives to drive sales performance and Store standards.
• Effectively manage the P&L controllable cost within allocated budget in order to affect a profitable performance for the store.
• Oversee and coordinate the daily cash reconciliation and banking procedures for the store.
• Understand the local market conditions through competitor visits, with the purpose of making appropriate and innovative recommendations to drive the business forward.

Connaissances

Leadership

Coaching

Customer service

Communication

Numeracy

Analytical

MS Office

Outils

MS Office

Description du poste

As Manager of our Edinburgh store you will be working as an integral part of the company retail management function. You will lead and inspire your team to achieve and exceed sales and profit targets as well as assist in growing the business through compliance and operational excellence as well as utilising your business acumen and commercial flair.

Key Accountabilities & Responsibilities(include but are not limited to)

• Develop an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.
• Clearly and concisely communicate the business, and store objectives to the team to ensure they remain well informed of business and company activity and of their required contribution to those goals and targets.
• Develop a positive and empowering working environment resulting in team retention and a reduction in employee turnover.
• Conduct regular performance reviews, in line with company policy, to set objectives, KPI’s and provide coaching and support to deliver results from your team.
• Coordinate the retail inductions/training of all new team members.
• Utilise all company initiatives and incentives to drive sales performance and Store standards.
• Effectively manage the P&L controllable cost within allocated budget in order to affect a profitable performance for the store.
• Oversee and coordinate the daily cash reconciliation and banking procedures for the store.
• Understand the local market conditions through competitor visits, with the purpose of making appropriate and innovative recommendations to drive the business forward.

Desired Knowledge Skills & Experience

• Proven track record of exceeding sales and profit targets through inspirational leadership, coaching, business development and customer service.
• Self- driven and results orientated.
• Numerate and analytical
• Sound working knowledge of Microsoft Office Suite.
• Energy, enthusiasm and passion.
• Excellent verbal, written and interpersonal communication skills.
• Commercially savvy with strong business acumen and market awareness.