Cleaning Operations Manager - 60 Sites, Company Car

Mitie Cleaning & Hygiene Services; South Yorkshire; Presencial; GBP 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car

Career progression opportunities

Flexible working days

Descripción de la vacante

Mitie is seeking a Service Support Manager to oversee cleaning operations across approximately 60 retail sites in Yorkshire. You will drive service quality, manage on-site teams and contractors, and ensure compliance with cleaning specifications and safety standards.

You will work with on-site teams and stakeholders to meet client expectations, plan working days flexibly, and uphold Mitie’s standards across multiple contracts, delivering excellent service and value.

Formación

• Experience leading cleaning/soft-services teams.
• Strong customer service and communication skills.
• Ability to plan, monitor SLAs and compliance.

Responsabilidades

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies.

Conocimientos

Management experience

Soft services/cleaning

Facilities management

Customer service

Communication skills

Descripción del empleo

Mitie is seeking a Service Support Manager to oversee cleaning operations across approximately 60 retail sites in Yorkshire. You will drive service quality, manage on-site teams and contractors, and ensure compliance with cleaning specifications and safety standards.

You will work with on-site teams and stakeholders to meet client expectations, plan working days flexibly, and uphold Mitie’s standards across multiple contracts, delivering excellent service and value.