Multi-Site Service Delivery Manager - Maintenance & Projects

Jobs for Humanity; West of England; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Lancer Scott, based in Bristol, is seeking an Area Service Delivery Manager to oversee multiple engineers across trades and Co-op sites within the Swindon and M3 Corridor. The role focuses on ensuring efficient delivery of maintenance services with strong leadership and project management guidance.

Applicants should bring 5+ years in service delivery or operations management, proven leadership across multiple locations, and excellent communication skills.

Qualifications

• Recognised trade qualification or management qualification in FM.
• 5+ years of experience in service delivery, operations management, or a similar role.
• Proven leadership experience in managing teams across multiple locations.
• Strong problem-solving, decision-making, and project management skills.
• Excellent communicator at all levels, both internally and externally.

Responsibilities

• Supervise and mentor engineering teams within your designated area.
• Interview, recruit, train, and develop engineering staff to enhance skill levels and performance, to the Co-op’s and Lancer Scott standard.
• Drive engineering productivity and efficiencies for your allocated engineers.
• Conduct performance reviews with Regional Account Managers to set objectives, and provide training and development opportunities.
• Manage/supervise/monitor capital projects within the area as required.
• Support costing from engineers and subcontractors, working with the Project Manager for capital projects.
• Analyse current engineering processes and look for any improvements.
• Monitor, train and support engineers to ensure adherence to KPI’s and SLA’s in line with the SNR management report.
• Drive change from Senior management instruction and become fully onboard with the changes implemented.

Skills

Leadership

People management

Project management

Communication

KPI tracking

Education

FM qualification

Job description

Lancer Scott, based in Bristol, is seeking an Area Service Delivery Manager to oversee multiple engineers across trades and Co-op sites within the Swindon and M3 Corridor. The role focuses on ensuring efficient delivery of maintenance services with strong leadership and project management guidance.

Applicants should bring 5+ years in service delivery or operations management, proven leadership across multiple locations, and excellent communication skills.