Multi-Site Front Office Leader - Reading

Accorhotel; Reading; On-site; GBP 40,000 - 66,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Hotel discounts worldwide

Accor Academy

Wellbeing support

Global career opportunities

Diversity & inclusion initiatives

Job summary

Accor is seeking an experienced Multi-site Front Office Team Leader for Reading, United Kingdom. You will oversee front office operations across multiple locations, lead and develop a team, and ensure excellence in customer service and compliance with standards.

Ideal candidate demonstrates decisive leadership, strong communication, and ability to drive performance across sites. You will mentor staff, manage schedules, and report on operational metrics while promoting engagement and retention.

Qualifications

• Proven experience in front office operations management.
• Leadership across multiple locations or sites.
• Strong organizational and time management skills.
• Excellent interpersonal and written/verbal communication.
• Scheduling, performance management and conflict resolution.
• CRM systems experience preferred.
• Hospitality industry knowledge preferred.

Responsibilities

• Lead, supervise, and manage front office teams across multiple locations.
• Develop and implement standardized procedures across sites.
• Support recruitment, onboarding, and performance reviews.
• Monitor performance metrics and drive corrective actions.
• Coordinate scheduling and workload across sites.
• Ensure policy, health & safety, and service standards compliance.
• Handle customer inquiries and escalate issues professionally.
• Provide updates on operational performance to senior management.
• Identify training needs and coach teams.
• Maintain records and reporting for front office operations.
• Foster a collaborative, engaging, and high-retention work environment.

Skills

Front office leadership across sites

Staff scheduling

Customer service excellence

Performance management

Data analysis

CRM systems knowledge

Communication skills

Conflict resolution

Tools

Front office software

MS Office

Job description

Accor is seeking an experienced Multi-site Front Office Team Leader for Reading, United Kingdom. You will oversee front office operations across multiple locations, lead and develop a team, and ensure excellence in customer service and compliance with standards.

Ideal candidate demonstrates decisive leadership, strong communication, and ability to drive performance across sites. You will mentor staff, manage schedules, and report on operational metrics while promoting engagement and retention.