Multi-Site Front Office Leader

NOVOTEL; Reading; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discounts in Accor restaurants/hotels

Accor Academy learning and development

Job summary

Novotel Reading in the United Kingdom is seeking an experienced Multi-site Front Office Team Leader to oversee front office operations across multiple locations, ensuring service excellence and operational efficiency. You will lead, mentor, and develop a team of front office professionals while upholding customer service standards and compliance.

The role requires a strong leader with proven experience managing teams across multiple sites, coordinating scheduling, and driving performance.

Responsibilities

• Lead, supervise, and manage front office teams across multiple locations, fostering a culture of excellence and accountability
• Develop and implement standardized operational procedures and best practices across all sites to ensure consistency in service delivery
• Support Manager on staff recruitment, onboarding, training, and performance reviews to build and maintain high-performing teams
• Monitor team performance metrics, analyze data, and implement corrective actions to meet organizational targets
• Coordinate scheduling, resource allocation, and workload distribution across multiple locations
• Ensure compliance with company policies, health and safety regulations, and customer service standards at all sites
• Manage customer inquiries and resolve escalated issues with professionalism and efficiency
• Communicate effectively with senior management, providing regular updates on operational performance and team development
• Identify training needs and deliver coaching to enhance team skills and career development
• Maintain accurate records, documentation, and reporting systems for all front office operations
• Foster a collaborative and supportive work environment that promotes employee engagement and retention

Job description

Novotel Reading in the United Kingdom is seeking an experienced Multi-site Front Office Team Leader to oversee front office operations across multiple locations, ensuring service excellence and operational efficiency. You will lead, mentor, and develop a team of front office professionals while upholding customer service standards and compliance.

The role requires a strong leader with proven experience managing teams across multiple sites, coordinating scheduling, and driving performance.