Chief Experience Officer

Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

NHS pension plan

27 days holiday + bank holidays (incre

Employee health and wellbeing services

Nursery and childcare salary sacrifice

Home electronics scheme

Cycle to work scheme

Car lease salary sacrifice

Carers support and carers network

Flexible working options

Staff networks including LGBTQ+ and RQ

Career progression and training

Job summary

Mid Yorkshire Teaching NHS Trust seeks a Chief Experience Officer to align patient and staff experience, culture and improvement across the organisation. The role sits at board level and will lead a modern, data-driven approach to experience improvement, combining quantitative and qualitative insight with real-time feedback to guide strategy and delivery.

The CXO will collaborate with the Chief Executive and other senior leaders to ensure equity and quality of care while driving continuous

Qualifications

• Senior level experience from a large and complex organisation with customer/patient feedback and a commitment to continuous improvement drive sustainable transformation.
• Evidence that you can influence at the highest level and beyond the limits of your formal authority.
• Experience operating in a regulated environment.

Responsibilities

• As a member of the Trust Board, ensure voices of patients, service users, families, carers, volunteers, communities and staff influence decision making, service design and priorities.
• Develop a modern, data-driven approach to experience improvement, using quantitative and qualitative insight, real-time feedback, and digital tools to identify trends and drive learning.
• Collaborate with Executive colleagues to align patient experience, staff experience and organisational culture across the Trust.
• Measure success through improvements in culture, staff wellbeing, retention, inclusion, patient outcomes and inequalities.

Job description

About The Role

Mid Yorkshire Teaching NHS Trust believes that exceptional patient care begins with exceptional staff experience.

The Chief Experience Officer (CXO) is a newly created Board-level executive role established to bring together patient experience, staff experience, organisational culture, engagement and organisational development into a single strategic agenda that improves quality of care, organisational performance and patient outcomes.

The role has been created to address a fundamental challenge facing healthcare organisations: patient experience, staff experience, organisational culture, quality improvement and health inequalities are often led through separate structures, despite being deeply interconnected. The CXO will provide the leadership required to align these agendas and create a culture where experience is valued equally alongside safety and effectiveness as a core dimension of quality.

Main duties

As a member of the Trust Board, the CXO will ensure that the voices of patients, service users, families, carers, volunteers, communities and staff directly influence decision making, service design and organisational priorities. Through co-production, culture change and evidence-based improvement, the postholder will help create an organisation where people choose to work, patients choose to receive care and communities experience equitable outcomes.

The postholder will lead the development of a modern, data-driven approach to experience improvement, recognising the equal importance of quantitative and qualitative insight. They will harness advances in digital technology, artificial intelligence, behavioural insight and real-time feedback systems to identify emerging themes, predict risks, support learning and drive continuous improvement.

The CXO will work collaboratively with Executive colleagues, particularly the Chief Executive, Chief Nursing Officer, Medical Director, Director of People, Chief Technology Officer and Patient Safety leadership, recognising that patient experience, staff experience and organisational culture remain the responsibility of every leader across the Trust.

Success will be measured not simply through survey results, but through demonstrable improvements in organisational culture, staff wellbeing, retention, inclusion, patient outcomes, patient experience, system partnerships and reductions in inequalities.

Essential Person Specification Requirements

To succeed in this ground-breaking role you will need senior level experience from a large and complex organisation, one where customer/patient feedback and a commitment to continuous improvement drive sustainable transformation. With evidence that you can influence at the highest level and beyond the limits of your formal authority, you will be comfortable analysing data and able to articulate a compelling strategic vision. To create and deliver an Experience Strategy that rethinks and then redefines our patients’ and our staff ‘s experience of us, you will also need to have operated in a regulated environment.

Closing date: 9am, 21 September 2026

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.

We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Our Benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Home electronics scheme
• Cycle to work scheme - subject to eligibility criteria
• Car lease salary sacrifice scheme - subject to eligibility criteria
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our .