Multi Services Assistant

Williams Lea; West of England; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

25 days holiday pay

Bank holidays

Referral Scheme

Access to Learning Lounge

Internal job opportunities

Job summary

Williams Lea is seeking a Multi Services Assistant to join our relief team on a zero hours contract in Bristol. The role is onsite with shifts during standard business hours, supporting front-of-house, hospitality and administrative duties on client sites.

As a member of the relief team, you will deliver exceptional customer service, manage document handling and reprographics, and contribute to a professional and welcoming office environment for a range of blue-chip clients.

Qualifications

• Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
• Hands on team worker with attention to detail and ability to multitask.
• Strong written and verbal communication skills.

Responsibilities

• Answer client queries promptly and courteously.
• Adhere to Williams Lea policies and procedures.
• Interact with clients and visitors in a professional manner.
• Maintain a welcoming front desk presence and assist hospitality services.
• Organise and maintain physical and digital files; handle mail and reprographics tasks.

Skills

Customer service

MS Office

Quick learner

Team player

Communication skills

Tools

MS Office Suite

Job description

Multi Services Assistant– Relief Team Worker (Zero Hours Contract)

Hourly Pay: 12.73 per hour + holiday pay

Location: Bristol

Contract: Zero hours contract-

Shifts: Days

Working Hours: Between 9am – 5pm, Mon-Fri.

Work model: Onsite

Williams Lea seeks an Ad-hoc, Multi Services Assistant to join us within our relief team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role:

Our relief team offers a flexible solution to Williams Lea, which will involve you, often working on critical projects on client sites. This role is a unique opportunity for someone who is looking for extra hours/ work to support themselves through quieter periods. Due to the nature of this assignment, work volumes will be ad-hoc and sometimes come with a week or two notice. This role aims to provide cover amongst some of our busiest London clients sites, ensuring support is there for holidays and both short term & long-term sickness cover.

Your role will be varied depending on the needs of the individual client sites; however, core tasks can include welcoming clients and visitors to the office, organising and preparing hospitality, offering administrative support to the firm, reprographics and data related tasks. Every task which is undertaken must be delivered with an exceptional customer service approach.

Key responsibilities:

Front of House / Reception, & Hospitality:

• Efficiently and promptly answer client queries.
• Adhere to all Williams Lea policies and procedures.
• Interact courteously with clients and visitors, following company protocols.
• Maintain a professional and welcoming front desk presence.
• Assist with hospitality services, such as guest reception and refreshments.
• Ensure a positive experience for clients and visitors.

Document Management, Reprographics & Mail Services:

• Organise and maintain physical and digital files.
• Follow established procedures for document management.
• Retrieve and archive documents as needed.
• Assist with photocopying, printing, and other reprographic tasks.
• Ensure accurate reproduction of documents.
• Handle incoming and outgoing mail efficiently.
• Sort, distribute, and process mail according to company guidelines.

General Administrative Duties & Client Relationship Management:

• Assist with administrative tasks as required.
• Collaborate with colleagues to meet service levels.
• Maintain a responsive and adaptable approach.
• Recognise and understand client needs and translate client requirements into responsive services.
• Foster positive relationships between Williams Lea and clients.

Personal attributes:

• Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
• Well presented with a professional manner.
• Computer literate with good knowledge of all MS packages.
• Quick learner.
• Effective communicator at all levels, both written and oral
• Hands on team worker.
• Attention to detail, ability to retain high levels of concentration.
• You will be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday pay, plus bank holidays (dependant on hours worked)
• Referral Scheme
• Access to all Williams Lea internal job opportunities
• Access to Learning Lounge and our internal training suite

You will also have an opportunity to work for a global employer who is dedicated to offering, all its employees an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).

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