Multi Services Assistant

Williams Lea; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is hiring a Multi Services Assistant in London to join our service-focused team. You will provide high-quality customer care, manage meeting room bookings, hospitality, and events, and support the Business Services Manager with day-to-day operations.

The role requires strong Microsoft Office skills, meticulous attention to detail, and the ability to handle multiple tasks under tight deadlines. This fully onsite position offers a comprehensive benefits package and career development

Qualifications

• Excellent customer service skills with strong communication abilities.
• Client-focused approach and attention to detail.
• Ability to work under pressure with tight deadlines and flexible attitude.

Responsibilities

• Take and relay accurate messages and greet visitors.
• Manage room and hospitality bookings and set up rooms.
• Organise catering and liaise with onsite cleaning teams.
• Supervise events and manage diary for meeting rooms and desks.
• Handle mail, scanning, filing and document management.
• Assist with billing data and client charge-backs as needed.
• Process incoming and outgoing deliveries and mail.
• Support fee earners with timely delivery of documents.

Skills

Customer service

Communication

Attention to detail

Work under pressure

Continuous improvement

Tools

Microsoft Office

Job description

Multi Services AssistantSalary: £30,305 per annum, plus company benefitsLocation: London, EC2V 7AWContract: Full Time, PermanentShifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour unpaid breakWork model: Fully onsiteWilliams Lea seeks a Multi Services Assistant to join our team!Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships, Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact.Purpose of roleThe Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.Key responsibilitiesTaking and passing on accurate messagesCourteously greet and interact with visitors to the premisesManage room and hospitality bookings, including setting up roomsArrange hospitality and liaise with onsite cleaning teamsOrganise and order cateringSupervise and assist at events (including evening events as agreed overtime)Diary management of meeting rooms and desk bookingsDeliver an exceptional electronic and hard copy file management serviceReturn or add documents to existing client filesWork with the practice management system to log and record documentsHandle and administer closed files as requestedSort, scan, rename and distribute incoming mailProvide photocopying, scanning, and printing as per customer instructionsCollect and complete any information required for billing or client charge back dataExtensive computer and data related tasksAccept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreementsCollect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirementsHandle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post foldersDeal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post foldersPersonal attributesExperience working on Microsoft Office programmesExcellent customer service skills, confident in liaising with Clients and strong communication skillsClient-focused approach to service provision through personal commitment to their businessStrong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitudeAbility to work under pressure within tight deadlines with flexible approachContinual improvement mentality, open and receptive to feedbackBuild and grow relationships with key Clients and service usersOwnership for work produced in terms of the final product e.g. consistency, accuracy and qualityRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).View our Privacy Notice https://www.williamslea.com/privacy-statement