Multi-Role Parts Specialist (Delivery, Warehouse, Counter)

GSF Car Parts Limited; Newcastle upon Tyne; Hybrid; GBP 9,400 - 12,000; Part time

Benefits offered by this job

Bonus based on performance

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Discounts across brands

Financial wellbeing support

Volunteer time off

Training & career progression

Job summary

GSF Car Parts Limited is seeking a General Assistant to support day-to-day branch operations, including delivery driving, warehouse tasks and counter sales. You will engage with customers face-to-face, service click-and-collect orders and help achieve branch targets.

The role requires flexibility across multiple areas, a proactive customer-focused mindset, and the ability to work 20 hours per week with potential to increase to 41 hours depending on business needs.

Qualifications

• Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments
• Positive, proactive approach with a strong focus on customer service and resolving queries effectively
• Motivated and target-driven, with the ability to contribute towards sales and branch performance
• Confident using IT systems to support order processing, stock management and customer interactions
• Ability to work flexibly across delivery driving, warehouse operations and counter sales
• Strong teamwork skills in a fast-paced environment
• Good attention to detail, particularly when picking orders and handling customer requests
• Full UK driving licence (or requirement to drive, if applicable)
• Knowledge of car parts or automotive industry advantageous but not essential
• Familiarity with systems such as MAM, Allicat or MS Office is desirable

Responsibilities

• Delivery driving duties, ensuring accurate, safe and timely delivery of parts while providing excellent service
• Serving trade and retail customers on the counter, supporting enquiries, orders and upselling where appropriate
• Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately
• Supporting click and collect orders and ensuring customers are served promptly
• Assisting the sales team with product promotions and handling telephone and electronic queries
• Fully satisfying customer needs regarding part orders, returns or queries
• Checking customer returns for resale, warranty or surcharge purposes
• Contributing to a positive team performance while working towards KPIs and sales targets
• Maintaining high standards of organisation, cleanliness and health & safety across areas
• Developing strong relationships with customers and understanding their needs
• Promoting a professional company image and representing GSF values
• Utilising the E-learning portal to develop product knowledge and improve performance
• Always working towards the achievement of relevant set KPI’s

Skills

Customer-facing experience

Target-driven

Flexible across roles

Proactive problem solving

IT systems proficiency

Full UK driving licence

Tools

MS Office

MAM

Allicat

Job description

GSF Car Parts Limited is seeking a General Assistant to support day-to-day branch operations, including delivery driving, warehouse tasks and counter sales. You will engage with customers face-to-face, service click-and-collect orders and help achieve branch targets.

The role requires flexibility across multiple areas, a proactive customer-focused mindset, and the ability to work 20 hours per week with potential to increase to 41 hours depending on business needs.