Hybrid Customer Assistant: Delivery, Warehouse & Counter

GSF Car Parts; Chichester; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Performance bonus

20 days leave (+5 with service)

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Employee discounts

Financial wellbeing programs

Volunteer time off

Training and progression opportunities

Job summary

GSF Car Parts is seeking a General Assistant for a multi-role position at our Chichester branch. The role combines delivery, warehouse, and counter sales to support day-to-day operations and customer service.

You’ll contribute to achieving branch targets, handle click-and-collect orders, and develop strong customer relationships while working across team duties and maintaining high standards of service.

Qualifications

• Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments.
• Positive, proactive approach with a strong focus on customer service.
• Motivated and target-driven with ability to contribute towards sales and branch performance.
• Confident using IT systems to support order processing, stock management and customer interactions.

Responsibilities

• Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers while providing excellent service at all times.
• Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate.
• Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
• Supporting click and collect orders and ensuring customers are served promptly.
• Assisting the sales team with product promotions, handling telephone and electronic queries as required.
• Fully satisfying customer needs in respect of any part orders, returns or queries.
• Checking customer returns for resale, warranty or surcharge purposes.
• Contributing to a positive team performance whilst working towards individual KPIs and sales targets.
• Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer-facing areas.

Job description

GSF Car Parts is seeking a General Assistant for a multi-role position at our Chichester branch. The role combines delivery, warehouse, and counter sales to support day-to-day operations and customer service.

You’ll contribute to achieving branch targets, handle click-and-collect orders, and develop strong customer relationships while working across team duties and maintaining high standards of service.