General Assistant

GSF Car Parts; Chichester; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Performance bonus

20 days leave (+5 with service)

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Employee discounts

Financial wellbeing programs

Volunteer time off

Training and progression opportunities

Job summary

GSF Car Parts is seeking a General Assistant for a multi-role position at our Chichester branch. The role combines delivery, warehouse, and counter sales to support day-to-day operations and customer service.

You’ll contribute to achieving branch targets, handle click-and-collect orders, and develop strong customer relationships while working across team duties and maintaining high standards of service.

Qualifications

• Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments.
• Positive, proactive approach with a strong focus on customer service.
• Motivated and target-driven with ability to contribute towards sales and branch performance.
• Confident using IT systems to support order processing, stock management and customer interactions.

Responsibilities

• Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers while providing excellent service at all times.
• Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate.
• Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
• Supporting click and collect orders and ensuring customers are served promptly.
• Assisting the sales team with product promotions, handling telephone and electronic queries as required.
• Fully satisfying customer needs in respect of any part orders, returns or queries.
• Checking customer returns for resale, warranty or surcharge purposes.
• Contributing to a positive team performance whilst working towards individual KPIs and sales targets.
• Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer-facing areas.

Job description

At GSF Car Parts, the role of a General Assistant is all encompassing to support our aim of delivering excellent Customer Service. This role requires flexibility across multiple areas of the branch, including working as a Delivery Driver, Warehouse Operative and Retail Counter Assistant, ensuring the smooth and efficient running of daily operations.
You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.
Main Duties Include

• Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers whilst providing excellent service at all times.
• Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate.
• Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
• Supporting click and collect orders and ensuring customers are served promptly.
• Assisting the sales team with product promotions, handling telephone and electronic queries as required.
• Fully satisfying customer needs in respect of any part orders, returns or queries.
• Checking customer returns for resale, warranty or surcharge purposes.
• Contributing to a positive team performance whilst working towards individual KPIs and sales targets.
• Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer-facing areas.
• Developing strong working relationships with customers and understanding their needs.
• Promoting a professional company image and representing GSF values at all times.
• Utilising the E-learning portal to develop product knowledge and improve performance.
• Always working towards the achievement of relevant set KPI’s.

Working hours are Monday to Saturday, 20 hours per week, with the opportunity to increase up to 41 hours depending on business needs.About YouWhat you'll need to succeed:

• Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments
• A positive, proactive approach with a strong focus on customer service and resolving queries effectively
• Motivated and target-driven, with the ability to contribute towards sales and branch performance
• Confident using IT systems to support order processing, stock management and customer interactions
• Ability to work flexibly across delivery driving, warehouse operations and counter sales
• Strong teamwork skills, with the ability to collaborate effectively in a fast-paced environment
• Good attention to detail, particularly when picking orders and handling customer requests
• A full UK driving licence (or requirement to drive, if applicable)
• Knowledge of car parts or the automotive industry is advantageous but not essential
• Familiarity with systems such as MAM, Allicat or MS Office is desirable

What we’ll offer: Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About UsGSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.