Multi-Bar Operations Lead for Member Experience

Koko Camden; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

KOKO Camden is seeking an Assistant Bars Manager to oversee operations across its multi-bar venue. The role is hands-on, leading from the floor with energy, modeling service standards and ensuring a smooth, high-volume guest experience.

You will work closely with Bars Manager, supporting recruitment, training and performance coaching for a large team, while maintaining stock control, cost awareness and compliance with safety standards.

Qualifications

• Minimum 2+ years’ experience in a supervisory or management role within a high-volume bar or hospitality environment.
• Experience working in complex venues with multiple bars and large teams is highly desirable.
• Service-led mindset with a genuine interest in delivering exceptional member and guest experiences.
• Strong communicator who can motivate teams and build positive working relationships.
• Organised and process-driven, with the ability to balance creativity and personality with operational discipline.
• Solutions-focused, proactive, and commercially aware
• Comfortable working late nights, weekends, and peak service times, in line with the operational needs of the business.

Responsibilities

• Support the day-to-day management of multiple bars, ensuring smooth, efficient service across all trading periods.
• Lead by example on the floor, maintaining a strong presence and setting the standard for service.
• Ensure opening, closing and handover procedures are completed accurately and to standard.
• Deliver pre-shift briefings with product knowledge and priorities.
• Champion product quality, presentation and consistency across bars.
• Act as duty management cover when required.
• Deliver a warm, personalised and engaging experience for members and guests.
• Handle guest feedback calmly and resolve issues effectively.

Skills

Team leadership

Staff development

Guest service

Communication

Operations

Job description

KOKO Camden is seeking an Assistant Bars Manager to oversee operations across its multi-bar venue. The role is hands-on, leading from the floor with energy, modeling service standards and ensuring a smooth, high-volume guest experience.

You will work closely with Bars Manager, supporting recruitment, training and performance coaching for a large team, while maintaining stock control, cost awareness and compliance with safety standards.