MSP Helpdesk Manager — Hybrid Role (Exeter)

IT Champion Ltd; Exeter; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Pension

Cycle to work

Tech scheme

29 days annual leave

Job summary

IT Champion Ltd. is an Exeter-based technology and IT service business providing managed IT support with a hybrid workplace. The Helpdesk Manager will coordinate IT support tickets, prioritise resources, and oversee day-to-day team operations to deliver exceptional service.

You will act as the critical link between clients, support engineers and management, ensuring escalation handling, authorisation workflows and client expectations are met in a fast-paced MSP environment.

Qualifications

• Experience coordinating IT helpdesk tickets in an MSP environment.
• Strong organisational and process-driven approach.
• Proven ability to manage client expectations and lead a small team.

Responsibilities

• Own ticket prioritisation, escalation handling and authorisation workflows.
• Coordinate day-to-day team activities and resource allocation.
• Act as a bridge between clients, engineers and management to ensure service excellence.

Skills

Ticket prioritisation

Escalation handling

People management

Client management

Organisation

Process improvement

Job description

IT Champion Ltd. is an Exeter-based technology and IT service business providing managed IT support with a hybrid workplace. The Helpdesk Manager will coordinate IT support tickets, prioritise resources, and oversee day-to-day team operations to deliver exceptional service.

You will act as the critical link between clients, support engineers and management, ensuring escalation handling, authorisation workflows and client expectations are met in a fast-paced MSP environment.