MSP Field Engineer: Azure, Networking & Support Pro

OryxAlign Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave

Private medical cover

Pension with employer contribution

Life Insurance 4x salary

Employee Assistance Programme

Cycle to Work

Lunches on All-In Office Days

Job summary

OryxAlign in London is seeking a Field Engineer to deliver high-quality technical support across Azure, Active Directory, networking, backups, and endpoint protection. You will manage incidents, escalate as needed, and ensure client satisfaction by following established SLAs and procedures.

The role requires hardware troubleshooting, quick learning of new technologies, and strong communication. This on-site position emphasizes accurate documentation and professional service delivery.

Qualifications

• Experience in hardware troubleshooting and problem resolution.
• Experience installing, configuring, upgrading, and relocating hardware, software, and print devices.
• Backup administration and restoration experience.
• Knowledge of standard business applications, including Microsoft Office and Adobe products.

Responsibilities

• Support Microsoft Azure and Microsoft 365 environments
• Administer and troubleshoot Active Directory, Group Policy, DHCP, and DNS
• Support networking technologies, including routers, switches, and firewalls
• Manage and maintain data backup solutions
• Support VMware, Hyper-V, VoIP, and PBX technologies
• Deploy and troubleshoot Anti-Virus and Endpoint Detection and Response (EDR) solutions
• Troubleshoot third‑party Line of Business (LOB) applications
• Manage incidents and service requests through ConnectWise Manage and other ticketing systems
• Work within agreed SLA targets and service delivery standards
• Complete relevant Health & Safety training and adhere to company policies and procedures

Skills

Hardware troubleshooting

Azure & Microsoft 365

Active Directory & DNS

VMware/Hyper-V

Customer service

Ticketing systems (ConnectWise)

Education

Bachelor's degree in IT or CS

Desktop Support Certification

ITIL Foundation Certification

Tools

ConnectWise Manage

Office 365 Admin

VMware vSphere

Job description

OryxAlign in London is seeking a Field Engineer to deliver high-quality technical support across Azure, Active Directory, networking, backups, and endpoint protection. You will manage incidents, escalate as needed, and ensure client satisfaction by following established SLAs and procedures.

The role requires hardware troubleshooting, quick learning of new technologies, and strong communication. This on-site position emphasizes accurate documentation and professional service delivery.