MSK Health Admin & Patient Pathway Coordinator

Transformation Unit; Hove; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Transformation Unit is seeking an MSK Health Administrator to support Rehab and Pelvic Health teams. You will manage patient pathways, provide reception duties, coordinate appointments, and handle queries with a focus on data accuracy and confidentiality.

The role emphasizes proactive administration, collaboration with clinicians, and continuous process improvement within NHS settings. Strong communication and organisational skills are essential.

Qualifications

• NVQ Level 3 in business administration or equivalent qualification.
• GCSE Maths and English or equivalent competence.
• Experience handling sensitive information and delivering customer service.

Responsibilities

• Book, amend and cancel patient appointments using the booking systems.
• Monitor waiting lists and book patients according to longest wait.
• Coordinate clinic appointments and manage communications with patients and staff.
• Maintain patient records with confidentiality and security.

Skills

Problem-solving skills

Busy workload management

Keyboard / computer

Microsoft Word

Microsoft Excel

SystmOne knowledge

Email & telephone correspondence

Education

NVQ Level 3 in business administration

GCSE Maths and English

Equivalent experience

Tools

SystmOne

Job description

Transformation Unit is seeking an MSK Health Administrator to support Rehab and Pelvic Health teams. You will manage patient pathways, provide reception duties, coordinate appointments, and handle queries with a focus on data accuracy and confidentiality.

The role emphasizes proactive administration, collaboration with clinicians, and continuous process improvement within NHS settings. Strong communication and organisational skills are essential.