MSK Health Administrator - Flexible & Impactful

Sussex Community NHS Foundation Trust; Hove; On-site; GBP 21,000 - 28,000; Full time

Job summary

Sussex Community NHS Foundation Trust is seeking an MSK Health Administrator to support the Rehab and Pelvic Health teams. The role focuses on end-to-end patient pathway administration, reception duties, and data management within a busy NHS setting.

You will liaise with clinicians, manage bookings, and handle inquiries while maintaining confidentiality and contributing to service improvements. The position supports patient-centered care across Sussex.

Qualifications

• Experience in NHS administration or healthcare coordination is desirable.
• Strong communication and interpersonal skills.
• Ability to maintain data confidentiality.

Responsibilities

• Manage the end-to-end administration of patient pathways, from referral through to discharge.
• Reception duties: greet patients and respond to queries at reception.
• Coordinate clinic appointments, cancellations, and rebooking, ensuring timely communication with patients.
• Liaise with clinicians and healthcare professionals to support smooth service delivery.
• Provide information and support to patients regarding appointments and services.
• Handle patient queries by phone, email and in person.
• Act as a first point of contact for patient queries and concerns.
• Accurately update electronic records and maintain data confidentiality in line with Trust policies.
• Contribute to the continuous improvement of MSK administrative processes.
• Ensure accurate data input using patient administration systems such as SystmOne.
• Work closely with the MSK clinical team to ensure all documentation and correspondence are processed accurately and promptly.
• Monitor and action incoming emails, referrals and triage outcomes, escalating issues when necessary.
• Support service audits, data collection, and performance reporting as required.

Skills

Communication

Organisation

Problem solving

Reception duties

Tools

SystmOne

Booking system

Job description

Sussex Community NHS Foundation Trust is seeking an MSK Health Administrator to support the Rehab and Pelvic Health teams. The role focuses on end-to-end patient pathway administration, reception duties, and data management within a busy NHS setting.

You will liaise with clinicians, manage bookings, and handle inquiries while maintaining confidentiality and contributing to service improvements. The position supports patient-centered care across Sussex.