MSK Administrative Apprentice — Patient Services

Dorset HealthCare University NHS Foundation Trust; Weymouth; On-site; GBP 18,000 - 23,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is recruiting an Administration Assistant Apprentice to join the Weymouth Community Hospital site. You will be the first point of contact for patients and visitors, assist with appointments, manage records and referrals, and help maintain a safe and efficient clinic environment.

The role involves using IT systems to handle patient information, support clinical operations, and contribute to a positive patient experience.

Qualifications

• GCSE English & Maths at C/4 or equivalent is required.
• Ability to prioritise effectively and manage competing demands.
• IT skills with Microsoft Office functions.
• Recent experience in a customer-focused role is desirable.
• Demonstrates flexibility and the ability to perform under pressure.

Responsibilities

• First point of contact for patients and visitors, providing a welcoming and professional service.
• Manage appointments and enquiries, ensuring accurate records and confidentiality.
• Handle records, referrals and correspondence with accuracy and confidentiality.
• Assist with maintaining electronic patient information and clinic administration.
• Support day-to-day tasks and resources to ensure smooth clinic operations.

Skills

Prioritisation

IT skills

Customer focus

Flexibility

Ability to work under pressure

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Dorset HealthCare University NHS Foundation Trust is recruiting an Administration Assistant Apprentice to join the Weymouth Community Hospital site. You will be the first point of contact for patients and visitors, assist with appointments, manage records and referrals, and help maintain a safe and efficient clinic environment.

The role involves using IT systems to handle patient information, support clinical operations, and contribute to a positive patient experience.