MSD 365 Technical Consultant

Tata Consultancy Services; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a Microsoft Dynamics 365 CRM Technical Consultant in London. You will work on exciting projects, ensuring seamless execution of Dynamics CRM solutions. This hybrid role offers opportunities for growth and exposure to new technologies.

Benefits

Pension

Health Care

Life Assurance

Laptop

Phone

Access to Training Resources

Discounts within Tata Network

Qualifications

• Strong knowledge in Dynamics CRM 365 required.
• Experience in stakeholder management and collaboration.

Responsibilities

• Lead technical solution delivery of Dynamics 365 Customer Engagement.
• Create detailed technical architecture and design documents.
• Customize and configure CRM components to meet business requirements.

Skills

Documentation

Dynamics 365 Customer Engagement

Solution Architecture

SQL Queries

Azure Integration

Custom Reports

User Experience Principles

Tools

SSIS

Azure Functions

DevOps Tools

Job description

If you need support in completing the application or if you require a different format of this document, please get in touch with at [e-mail] or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Microsoft Dynamics 365 CRM Technical Consultant

Job Type: Permanent

Location: London, UK (Hybrid)

Ready to utilize your skills/knowledge/experience in Microsoft Dynamics 365 CRM. Be part of TCS Microsoft Business unit – Business applications team, where we work on Dynamics programs for customers across all industries and all geographies.

We have an exciting role for you to work as Junior Developer consultant for an upcoming implementation of D365 CRM .

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Shape the future of TCS.
• Be part of an exciting team who challenge themselves every day.
• Grow your career, while being exposed to new technologies.

The Role:

Technical developer Role requires strong knowledge in Dynamics CRM 365, ensuring seamless execution

Key responsibilities:

• Actively participate in the blueprinting sessions to understand the business requirements
• Lead the technical solution delivery of Dynamics 365 Customer Engagement
• Fit/Gap Analysis – identify technical solution for gaps
• Create detailed technical architecture and design documents for customizations, integrations and data migration
• Providing guidance to development team and testing team on overall solution.
• Participate in estimation for changes and enhancements to the system
• Review of code and review of functional test cases. Customize and configure CRM components like entities, workflows, plugins, and business processes to meet business requirements.
• Ensure security compliance by managing roles, permissions, and on-premises authentication setups (Active Directory, ADFS).
• Ensure adherence to best practice and coding standards in custom development.
• The ability to understand, support, modify and maintain systems and code developed by other engineering teams.
• Assist in data migration, data modeling, and entity management within Dynamics 365
• Create and maintain technical documentation for customizations, integrations, and system configurations
• Work closely with functional consultants, business analysts, and other developers to deliver effective solutions
• Stay updated with the latest features and updates in Dynamics 365 and related technologies

Your Profile

Key skills/knowledge/experience: (Up to 10, Avoid repetition)

• Excellent documentation and articulation skills
• Very high Proficiency in Technical and deployment architecture of Dynamics 365 Customer Engagement
• Very high proficiency in Dynamics 365 CE Configuration and Customization
• Good Proficiency in Solution architecture and design concepts
• Good Proficiency in overall system integrations using Azure integration platform
• Good understanding of functional modules such as Sales, Marketing and Customer Service
• Ability to work independently
• Knowledge of SSIS and integration
• Knowledge of Azure services like Logic Apps and Azure Functions
• Ability to write and optimize SQL queries for data manipulation
• Familiarity with Application Lifecycle Management practices and DevOps tools
• Experience in creating custom reports and dashboards in Dynamics 365
• Understanding of user experience principles for CRM interfaces

Experience Required

• Experience of working in onsite-offshore model Experience of preparing Knowledge based articles and standard operating procedures
• Exposure to IT service management processes and tools like ServiceNow
• Experience in Stakeholder management and collaboration

.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Application Process

1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion (EP role – usually)

Join us and do more of what matters. Apply online now.

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