MRO Systems Support Lead

Boeing; Bristol; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive plan

Pension plan

Medical plan

Job summary

Boeing is seeking an experienced MRO systems specialist to act as primary support for the MRO platform used by our maintenance and support teams in the United Kingdom. You will guide maintenance planning, parts traceability, and records control while collaborating with operations, engineering and IT.

The role involves working with GOLD MRO and future Siemens Opcenter initiatives, diagnosing issues, and developing process documentation.

Qualifications

• Significant experience in aircraft MRO operations and/or MRO system support.
• Strong understanding of aircraft maintenance processes, planning and records.
• Deep knowledge of aircraft parts traceability and maintenance requirements.
• Experience supporting enterprise systems for MRO or manufacturing.
• Translate business requirements into system/process solutions.
• Coordinate across multiple stakeholders to resolve cross-functional issues.

Responsibilities

• Act as first/second line support for the MRO system used by maintenance and support teams.
• Provide guidance on MRO processes including maintenance planning, parts traceability, and records control.
• Support use of GOLD MRO and Future Siemens Opcenter migrations, testing and training.
• Diagnose and resolve complex functional issues, escalate when needed.
• Coordinate across operations, supply chain, engineering, quality and IT to resolve issues.

Skills

MRO operations

System support

Stakeholder coordination

Communication skills

Problem solving

Requirements analysis

Cross-functional collaboration

System implementation

Tools

GOLDesp MRO

Siemens Opcenter

Job description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Responsibilities

• Act as the first and second line of support for the MRO system used by maintenance and support teams.
• Provide expert guidance on aircraft MRO business processes, including maintenance planning, parts traceability, work package support, material status, and records control.
• Support the effective use of GOLD MRO and contribute to future Siemens Opcenter implementation, migration, testing, and training activities. Training will be provided on both tool-sets.
• Diagnose and resolve complex functional issues, escalating as necessary.
• Coordinate across operations, supply chain, engineering, quality, and IT teams to ensure system issues and process gaps are resolved efficiently.
• Ensure accurate handling of aircraft parts information, including traceability, configuration control, and compliance considerations.
• Support user access, system data integrity, process adherence, and operational readiness.
• Assist in defining system requirements, validating changes, and testing enhancements or upgrades.
• Develop and maintain process documentation, work instructions, FAQs, and support guides.
• Provide coaching and guidance to junior team members and end users.
• Contribute to continuous improvement of MRO processes and system use.
• Support data quality, root cause analysis, and corrective actions related to system or process issues.

Basic Qualifications

• Significant experience in aircraft MRO operations and/or MRO system support.
• Strong understanding of aircraft maintenance processes, planning, material flow, and technical records.
• Deep knowledge of aircraft parts, part traceability, and military or civilian aviation maintenance requirements.
• Experience supporting enterprise systems used in MRO or manufacturing environments.
• Strong ability to interpret business requirements and translate them into system/process solutions.
• Proven experience coordinating across multiple stakeholders and resolving cross-functional issues.
• Excellent communication skills, with the ability to influence and support users at different levels.
• Strong problem‑solving capability and a proactive approach to issue resolution.
• Experience supporting system implementations or migrations is highly desirable.

Preferred Qualifications

• Strong experience with an enterprise capable MRO platform.
• Exposure to Siemens Opcenter, GOLDesp MRO or similar MES/MRO solutions would be preferable but not essential.
• Background in aerospace, defence, or military/civil aviation environments.
• Familiarity with configuration management, material management, and aircraft technical records.
• Experience in process improvement, change management, or user training.

Benefits

• Competitive salary and annual incentive plans
• Continuous learning – you’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you – we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture – you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week; 6x annual salary life insurance; Learning Together Programme to support your on-going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives
• Excellent parental leave

Application Deadline

Applications for this position will be accepted until Aug. 26, 2026.

Relocation

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. Relocation assistance is not a negotiable benefit for this position.

Export Control Requirements

This is not an Export Control position.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom).

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.